Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Timothy Lotto

Pearl River,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Golf Caddy

Montammy Golf Club
05.2023 - Current
  • Enhanced golfer experience by providing accurate yardage information and club recommendations.
  • Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
  • Cleaned and maintained balls, clubs, and course amenities.
  • Demonstrated professionalism through punctuality, appearance, and adherence to caddy program guidelines.
  • Provided valuable assistance to golfers with physical limitations, ensuring their comfort and support throughout the round.

Liquor Store Clerk

ShopRite Liquors
12.2021 - Current
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
  • Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.

Volunteer

Nyack Fire House
11.2024 - 11.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Approached issues proactively to best meet current and future community needs.
  • Assisted in preparing food for people in need during the holidays

Babysitter

Family and Friends
01.2019 - 09.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Monitored children's play activities to verify safety.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Lifeguard

Spook Rock Public Pool
08.2018 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.

Education

BBA - Business Administration

University of Massachusetts, Lowell
Lowell, MA
12-2026

Associate of Science - Business Administration

Rockland Community College
Suffern, NY
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excel
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Multi-tasking strength

Accomplishments

  • Golf Caddy group Tournament Champion
  • Trained and mentored ten employees.
  • Oversaw four junior employees.

Timeline

Volunteer

Nyack Fire House
11.2024 - 11.2024

Golf Caddy

Montammy Golf Club
05.2023 - Current

Liquor Store Clerk

ShopRite Liquors
12.2021 - Current

Babysitter

Family and Friends
01.2019 - 09.2021

Lifeguard

Spook Rock Public Pool
08.2018 - 08.2020

BBA - Business Administration

University of Massachusetts, Lowell

Associate of Science - Business Administration

Rockland Community College

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Timothy Lotto