Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Dumont

931 E 21st St, Apt A,UT

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

26
26
years of professional experience

Work History

Technology Coordinator

WebNX Inc
11.2024 - Current
  • Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
  • Performed regular data backups to protect valuable company information from potential loss or damage due to system failures or security breaches.
  • Reduced downtime and improved IT operations by troubleshooting hardware and software issues in a timely manner.
  • Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
  • Configured devices, set up computers and updated software.

Data Center Technician

WebNX Inc.
12.2011 - 11.2024
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, chat and email.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.

Systems Administrator

Ace Tax Service
01.2000 - 01.2017
  • Provisioned new software and hardware for use, following established security policies.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

Education

Some College (No Degree) - Information Technology

Mt. San Antonio College
Walnut, CA

Skills

  • Data center operations
  • Computer hardware troubleshooting
  • Virtualization technologies
  • Backup and recovery
  • Server management
  • System administration
  • Infrastructure monitoring
  • Network configuration
  • Server maintenance
  • Analytical skills
  • Linux server management
  • File system administration

Timeline

Technology Coordinator

WebNX Inc
11.2024 - Current

Data Center Technician

WebNX Inc.
12.2011 - 11.2024

Systems Administrator

Ace Tax Service
01.2000 - 01.2017

Some College (No Degree) - Information Technology

Mt. San Antonio College

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