Nicholas Eakin
Cochranton,PA
Summary
Dynamic leader with a proven track record at Federal Express, adept in supply chain management and customer service excellence. Spearheaded initiatives that enhanced operational efficiency and team performance. Skilled in project management and conflict resolution, consistently delivering results that exceed employer expectations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Services Manager
Northwestern Rural Electric Cooperative
05.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Federal Express
04.2021 - 05.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
DOT Courier
Federal Express
02.2018 - 04.2021
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified package information to check for accuracy and completeness.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Escalated issues to supervisor for immediate remediation.
- Built professional relationships with customers and business partners to establish trust and credibility.
Member Service Representative
Olean Area Federal Credit Union
05.2016 - 12.2017
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Opened customer accounts and provided deposit and withdrawal receipts.
Petty Officer Second Class
United States Navy, USN
09.2007 - 09.2015
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over $4 million worth of government property, resulting in no loss of equipment or negative incidents.
- Trained and mentored personnel in combat operations and tactics.
- Created contingency plans to address unexpected tactical scenarios.
- Planned and coordinated tactical movements of personnel and equipment.
- Coordinated activities of subordinate personnel to support mission success.
Education
MBA - Business Management
Penn West University
Online12-2028
Bachelor of Science - Business Administration
University of Pittsburgh
Bradford, PA03-2016
Skills
- Strong leadership
- Customer service expertise
- Sales strategy development
- Data entry proficiency
- Project Management
- Problem-solving abilities
- Conflict Resolution
- Reliability
- Time management abilities
- Team building
- Supply Chain Management
- Business Intelligence
Certification
- Supervisory Skills Certification - August 21, 2024
Timeline
Member Services Manager
Northwestern Rural Electric Cooperative
05.2022 - Current
Operations Manager
Federal Express
04.2021 - 05.2022
DOT Courier
Federal Express
02.2018 - 04.2021
Member Service Representative
Olean Area Federal Credit Union
05.2016 - 12.2017
Petty Officer Second Class
United States Navy, USN
09.2007 - 09.2015
- Supervisory Skills Certification - August 21, 2024
MBA - Business Management
Penn West University
Bachelor of Science - Business Administration
University of Pittsburgh
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