Nicholas Eggering
Lake Saint Louis,MO
Summary
Seasoned Supervisor with extensive experience at JM Family, adept in ASE Certifications and associate coaching. Excelled in fleet management, enhancing team performance, and driving customer satisfaction. Proven track record in mentoring for growth and implementing efficient claims processes. Demonstrates a strong focus on achievements, leveraging technical support and motivational skills to exceed company goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
Work History
Supervisor - Claims Call Center
JM Family Enterprises
07.2019 - Current
- Oversee 10-13 associates and contractors
- Support company policies, call center procedures, and metrics
- Assist Field Claims Managers and Sales Support
- Primary recruiting support and setup
- Review resumes and recommend candidates for interviews
- Conduct interviews and make candidate recommendations for hiring
Senior Claims Analyst
JM Family Enterprises
07.2019 - Current
- Assist associates with claims processes and resolutions
- Administer overrides and goodwill forms and processes
- Assist Zone/District managers with customer and shop issues
- Support department supervisors with day-to-day claims and operations
- Mentor associates and drive company initiatives and core values
- Provide exceptional service as an over claims analyst
Overs Claims Analyst
JM Family Enterprises
08.2016 - 07.2019
- Answer customer questions and assist with the claims process
- Work with repair facilities to authorize contract-covered repairs
- Negotiate discrepancies and work towards amicable solutions
- Provide customer information, recommendations, and support
- Collaborate with peers to develop repair and claim solutions
Shop Foreman
Hoette Concrete Construction
12.2015 - 08.2016
- Manage shop service and maintenance
- Oversee company vehicles and equipment
- Supervise delivery drivers and shop employees
- Manage shop supplies and inventory
- Train employees for growth and improvement
Installer and Demonstrator
Etrailer.com
04.2011 - 12.2015
- Manage and perform daily installs and scheduling
- Install products to create instructional videos
- Collaborate with Content Writers for accurate product descriptions
- Communicate with Product Experts to answer customer questions
- Answer customer install questions
- Provide product tutorials and usage guidance
- Perform product reviews and demonstrations
Estate Manager
Atkinson Estates and Businesses
04.2009 - 12.2009
- Manage and oversee all Atkinson home and business properties
- Coordinate and maintain all vehicles, boats, and utility vehicles
- Repair and maintain complete home automated systems
- Manage, record, and pay all monthly utilities, credit card bills, and maintenance costs
- Supervise the US Fidelis maintenance employees
- Coordinate, manage, and pay all vendors and contractors
Fleet Management
Enterprise Rent-A-Car
11.1998 - 04.2009
- Manage Fleet Operations Call Center
- Supervise Customer Support Team
- Stay current on new model years, maintenance trends, and repair costs
- Design and implement vehicle maintenance rate generator
- Develop employees for career building and promotion opportunities
- Design and implement databases for the department Purchase Order tracking
- Develop and implement a job share program
- Lead training of new employees
Education
Associate's - Automotive Technology
Ranken Technical College
St. Louis, MOHigh School -
Lewis & Clark Technical High School
St. Charles, MOHigh School -
St. Dominic High School
O’Fallon, MOSkills
- ASE Certifications (A1-A9, C1, G1, X1)
- Proficient with Microsoft Office
- Fork Truck Certified
- Workplace safety
- Employee coaching
- Fabrications expertise
- Task delegation
- Information tracking
- Technical support
- Associate motivation
- Training coordination
- Coaching and mentoring
- Customer service focus
Affiliations
- Hunter
- Farming
- Being out in nature
- ASE Recertification Master Technical
- Parish CYC President
Timeline
Supervisor - Claims Call Center
JM Family Enterprises
07.2019 - Current
Senior Claims Analyst
JM Family Enterprises
07.2019 - Current
Overs Claims Analyst
JM Family Enterprises
08.2016 - 07.2019
Shop Foreman
Hoette Concrete Construction
12.2015 - 08.2016
Installer and Demonstrator
Etrailer.com
04.2011 - 12.2015
Estate Manager
Atkinson Estates and Businesses
04.2009 - 12.2009
Fleet Management
Enterprise Rent-A-Car
11.1998 - 04.2009
Associate's - Automotive Technology
Ranken Technical College
High School -
Lewis & Clark Technical High School
High School -
St. Dominic High School
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