Nicholas Failla
Commack,NY
Summary
Detail-oriented professional with strong skills in financial data analysis and cash calculations. Recognized for accuracy under pressure and enhancing guest experiences through effective communication.
Overview
13
13
years of professional experience
Work History
Lead Server
Opus Steakhouse
Jericho, NY
10.2018 - Current
- Analyzed nightly sales and tip-out calculations to identify discrepancies in tip percentage allocations
- Recognized by peers and management as a trusted resource for resolving cash-out and tip calculation issues, providing clear mathematical explanations to support accurate payouts
- Trained new servers on menu knowledge and service standards to ensure consistency in guest experience.
- Implemented new serving techniques that enhanced dining experience and improved table turnover rates.
- Coordinated with kitchen staff to streamline order processing and minimize delays during peak hours.
Inventory Specialist
Best Buy
Commack, NY
06.2013 - 12.2018
- Trained new staff on warehouse procedures, safety protocols, and inventory management systems.
- Collaborated with team members to ensure timely loading and unloading of freight.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Performed full inventory counts every 7 days.
Education
Associate of Science - Accounting
Suffolk County Community College
Selden, NY12-2026
High School Diploma -
Commack High School
Commack, NYSkills
- Attention to detail in financial data
- Cash and percentage calculations
- Microsoft Excel (basic formulas and analysis)
- Process-driven problem solving
- Clear communication of numerical information
- Handles high-volume workloads requiring constant prioritization and accuracy under time pressure
Timeline
Lead Server
Opus Steakhouse
10.2018 - Current
Inventory Specialist
Best Buy
06.2013 - 12.2018
Associate of Science - Accounting
Suffolk County Community College
High School Diploma -
Commack High School