Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Fernandez

West Palm Beach,FL

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Team Leader

Target
04.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and metrics, and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Motivated team members to surpass their goals, recognizing and rewarding their achievements.

Bartender

Pirate's Well
06.2018 - 10.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with peers.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender

Regal Cinemas
05.2016 - 06.2018
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.

Education

Certification - Emergency Medical Technician

Palm Beach State College
Lake Worth, FL
08.2020

Associate of Arts - Business Management

Warner University
Lake Wales, FL
05.2019

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
05.2015

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Staff Training
  • Coaching and Mentoring
  • Performance Improvement
  • Conflict Resolution
  • Safety processes and procedures
  • Performance Evaluations

Timeline

Team Leader

Target
04.2020 - Current

Bartender

Pirate's Well
06.2018 - 10.2020

Bartender

Regal Cinemas
05.2016 - 06.2018

Certification - Emergency Medical Technician

Palm Beach State College

Associate of Arts - Business Management

Warner University

High School Diploma -

Royal Palm Beach High School

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