Nicholas Ficchi
Turnersville,NJ
Summary
Experienced Head Cashier with a strong background in retail and customer service, recognized for enhancing cash handling accuracy and fostering positive customer relationships. Demonstrates exceptional leadership, multitasking, and problem-solving skills. Successfully trained new cashiers to optimize operational efficiency and ensure effective transactions. Holds forklift and reach truck certifications, contributing versatility in store operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
Sicklerville, New Jersey
11.2022 - Current
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Adhered to company policy while managing refunds, returns, and exchanges.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Order Fulfillment Associate
Home Depot
Sicklerville, New Jersey
11.2022 - Current
- Resolved customer inquiries regarding order status and delivery.
- Operated forklift, pallet jack, or other equipment as needed.
- Handled returns and exchanges efficiently according to policy guidelines.
- Coordinated with other departments to ensure efficient and timely processing of orders.
Financial Accounting Intern
Audrey L. Hallman CPA
Turnersville, New Jersey
01.2022 - 04.2024
- Seasonal position which was attended to each tax season from 2022.
- Created detailed spreadsheets using Microsoft Excel for various analyses.
- Completed Tax Returns for Clients
- Overseen by Audrey when completing tasks such as filing documents and organizing tax files.
Key Holder
Five Below
Sicklerville, New Jersey
09.2021 - 10.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Tracked stock movement to ensure availability of merchandise for customers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Handled customer inquiries and complaints with professionalism and patience.
Education
Bachelor of Science - Business Administration
Rowan University
Glassboro, NJ05-2025
Skills
- Reach truck, Forklift Certified
- Employee engagement and motivation
- Opening and closing procedures
- Multitasking Abilities
- Inventory error correction
- Leadership
- Cashier supervision
- Point of sale operation
Affiliations
- Utilizing Quickbooks and ProSeries for Accounting Internship
- Learning Microsoft Office 365 for School
- Balancing a full-time job and school
Accomplishments
- Rowan STARS II Student
- Achieved a 3.85 GPA at RCSJ (3 years)
- Promoted for leadership positions at both Five Below and Home Depot
- Member of the InFocus Team at Home Depot
Certification
- Forklift and Reach Truck Certified
- Ballymore and BallyPal certified
Languages
German
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Head Cashier
Home Depot
11.2022 - Current
Order Fulfillment Associate
Home Depot
11.2022 - Current
Financial Accounting Intern
Audrey L. Hallman CPA
01.2022 - 04.2024
Key Holder
Five Below
09.2021 - 10.2023
Bachelor of Science - Business Administration
Rowan University
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