Nicholas Fitzpatrick
Oroville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Adept at multitasking and leveraging strong mathematical skills, I enhanced gaming experiences and operational efficiency at Feather Falls Casino. My ability to deliver exceptional customer service, coupled with a keen attention to detail, ensured compliance and high satisfaction.
Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Blackjack Dealer
Feather Falls Casino
10.2014 - Current
- Dealt cards and winnings to customers.
- Inspected, shuffled, and delivered cards to guests in play at gaming table.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Learned and followed company procedures to maintain consistency and standards.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Table Games Dual Rate Dealer
Feather Falls Casino
09.2022 - 08.2023
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Monitored game for potential security risk to protect operation and players.
- Monitored players behavior, taking appropriate action against rule violations.
- Trained new dealers in rules and operation of different games.
Guest Service Security Officer
Feather Falls Casino
05.2012 - 10.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted authorized persons to enter property and monitored entrances and exits.
- Operated radio and telephone equipment to watch for and report on suspicious person.
- Performed security patrols of designated areas on foot or in vehicle.
- Monitored gambling activities for compliance with state and local regulations.
Pizza Delivery Driver
Celestino's NY Pizza
03.2009 - 05.2012
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Education
High School Diploma -
Las Plumas High School
Oroville, CA06.2007
Skills
- Strong mathematical skills
- Excellent customer service
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Reliability
Timeline
Table Games Dual Rate Dealer
Feather Falls Casino
09.2022 - 08.2023
Blackjack Dealer
Feather Falls Casino
10.2014 - Current
Guest Service Security Officer
Feather Falls Casino
05.2012 - 10.2014
Pizza Delivery Driver
Celestino's NY Pizza
03.2009 - 05.2012
High School Diploma -
Las Plumas High School
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