Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Fleetwood

Austin,TX

Summary

Seasoned professional with a proven track record at Cognizant Technologies Solutions, adept in data analytics and Microsoft Office, showcasing exceptional multi-tasking and people skills. Excelled in leveraging data for strategic decision-making, enhancing data quality, and fostering team collaboration. Achieved significant improvements in project outcomes by prioritizing adaptability and critical thinking.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Cognizant Technologies Solutions
Austin, TX
07.2021 - Current
  • Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
  • Took direction and followed through on tasks within parameters of project and timeline.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Completed quality assurance reviews to assess accuracy of data and validate results.

Campaign Manager

QuikPlace
03.2021 - 07.2023
  • Used money allocated for campaigns and dispersed among content creators
  • Managed multiple running campaigns at a time
  • Worked with big name companies to help assure they would hit their deadline
  • Used Excel spreadsheets to help manage all the work

Data Analyst/Finance Assistant

Kalahari Resorts & Conventions
Round Rock, TX
03.2021 - 07.2021
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Prepared and checked cashier register tills.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Reviewed and updated account information in company computer system.
  • Compiled and modeled Logical data using Excel.

Customer Service Manager

At Home Decor Superstore
Pflugerville, TX
09.2020 - 03.2021
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Generated reports on KPIs to track and improve key metrics.
  • Coordinated work of 16 employees by offering clear direction and motivational leadership.

Data Analyst/Audio Auditor

Vaco at Google
Palo Alto, CA
10.2019 - 04.2020
  • Collected, organized and input information into digital database.
  • Leverage Google's data analysis software to conduct logical review of audio content
  • Provide logical and meaningful review of call recording audio content.
  • Listened to heavily detailed/tough audio and private information
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Reviewed and updated account information in company computer system.
  • Worked with preemptive pattern recognition.

Customer Service Specialist

The Home Depot Inc
Pflugerville, TX
10.2014 - 06.2016
  • Documented conversations with customers to track requests, problems and solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Pflugerville High School
Pflugerville, TX
06.2014

Skills

  • Microsoft Office proficiency
  • Data analytics
  • Data quality
  • Multi-tasking on the job
  • Decision-making and critical-thinking skills
  • Able to work with others and/or as a team
  • Wonderful people skills
  • Adaptability
  • A methodical and logical approach
  • Excel Spreadsheets
  • Risk assessment
  • Security understanding
  • Basic tableau

Certification

Google Ads Search

Google Data Analytics Professional Certificate

Fundamentals of Data Visualization in Tableau

Timeline

Senior Process Executive

Cognizant Technologies Solutions
07.2021 - Current

Campaign Manager

QuikPlace
03.2021 - 07.2023

Data Analyst/Finance Assistant

Kalahari Resorts & Conventions
03.2021 - 07.2021

Customer Service Manager

At Home Decor Superstore
09.2020 - 03.2021

Data Analyst/Audio Auditor

Vaco at Google
10.2019 - 04.2020

Customer Service Specialist

The Home Depot Inc
10.2014 - 06.2016

High School Diploma -

Pflugerville High School

Similar Profiles

CREATE PROFILE
Nicholas Fleetwood