Nicholas Fossum
Onalaska
Summary
Dynamic Operations Manager with a proven track record at Contractor Supply of West Salem, excelling in website management and customer relationship management. Expert in optimizing SEO metrics to drive sales and enhance brand visibility. Skilled in budget management and employee onboarding, fostering strong client relationships through exceptional service and product knowledge.
Overview
6
6
years of professional experience
Work History
Operations Manager
Contractor Supply of West Salem
West Salem
09.2022 - Current
- Coordinated the delivery team by assigning routes and products using efficient route planning.
- Manage purchasing, inventory management, and pricing of products and services.
- Conducted interviews, hired candidates, and facilitated onboarding for new employees.
- Identified marketing and advertising opportunities while managing budget effectively.
- Maintained strong relationships with contractors and customers through product knowledge and responsive service.
- Created and managed company websites and social media accounts, ensuring functionality, cosmetic appeal, and strong SEO metrics to convert leads into sales.
- Utilize point-of-sale and quoting systems to complete sales/invoicing.
Relationship Banker
BMO Harris Bank
Cudahy
07.2020 - 08.2022
- Assessed client needs to cross-sell account types, enhancing financial outcomes.
- Achieved sales, referral, and service goals, facilitating qualified referrals to various departments.
- Liaised with customers and financial institution to expand and retain customer relationships.
- Conducted cold calls to prospective customers, arranging meetings to discuss banking needs.
Marketing Internship
PremierBank
Fort Atkinson
09.2019 - 01.2020
- Coordinated with marketing coordinator on bank promotions, networking events, and social events, managing logistics with local vendors.
- Utilized Adobe software to create visually appealing event ads, bank promotions, and networking literature.
- Analyzed social media metrics to identify account holder demographics, informing targeted promotion strategies.
- Follow all banking laws and regulations pertaining to marketing to potential customers.
Education
Bachelor of Business - Marketing, International Business
University of Wisconsin-Whitewater
Whitewater, WI05.2020
Skills
- Supply chain optimization
- Budget management
- Workforce development
- Customer relationship management
- Digital marketing
- Search engine optimization
- Website management
Volunteer Experience
- Fort Atkinson Chamber of Commerce, Volunteer - Bankers Networking Event, 2019
- Whitewater Area Chamber of Commerce, Volunteer - Art Event Host, 2019
Awards
- Top 10 Relationship Banker in high performing Southern Milwaukee region, 2022
- Wisconsin Notary Public Certification, 2020
- DECA Stock Market Challenge Finalist, 2014
Timeline
Operations Manager
Contractor Supply of West Salem
09.2022 - Current
Relationship Banker
BMO Harris Bank
07.2020 - 08.2022
Marketing Internship
PremierBank
09.2019 - 01.2020
Bachelor of Business - Marketing, International Business
University of Wisconsin-Whitewater