Nicholas Fox
Richmond,United States
Summary
Results-driven professional with strong experience in customer support, financial operations, and problem solving within fast-paced environments. Skilled at building client relationships, resolving complex issues, and delivering high-quality service while maintaining accuracy and attention to detail. Adept at analyzing data, managing multiple priorities, and communicating effectively with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Pharmacy Clerk
Westbury Apothecary
2025.08 - Current
- Maintained accurate patient records while ensuring compliance with HIPAA privacy regulations.
- Managed prescription intake by collecting patient information and entering data into pharmacy management systems.
- Answered incoming phone calls and routed prescription refill requests to pharmacists or technicians.
Virtual Customer Service Assistant
Best Buy
2023.01 - 2024.12
- Provided remote customer support via phone, email, and live chat, resolving inquiries efficiently and professionally.
- Assisted customers with account issues, product questions, billing concerns, and order tracking.
- Escalated complex concerns to appropriate departments to ensure timely resolution.
- Collaborated with remote team members and supervisors using digital communication platforms.
LG Expert
Best Buy
2021.07 - 2023.12
- Collected customer feedback and reported insights to management to improve product marketing strategies.
- Trained store associates on LG product features, selling points, and updates.
- Built strong relationships with retail staff to increase brand awareness and product visibility.
- Assisted customers in selecting products that best matched their needs, budget, and lifestyle.
Home Theater Sales Consultant
Best Buy
2019.01 - 2021.06
- Built strong customer relationships through personalized consultations and recommendations.
- Coordinated with installation teams to schedule home theater setups and ensure customer satisfaction.
- Assisted customers with troubleshooting basic technical issues and product setup guidance.
- Processed sales transactions and ensured accurate order entry for products and services.
Education
Associate of Science - Business Administration
John Tyler Community College
Chester, VA2020-07
Skills
- Customer satisfaction and support
- Client relationship management
- Conflict resolution
- Account management and client engagement
- Clear verbal and written communication
- Active listening and phone communication
- Ability to explain financial or payment processes
- Building relationships with clients and coworkers
Timeline
Pharmacy Clerk
Westbury Apothecary
2025.08 - Current
Virtual Customer Service Assistant
Best Buy
2023.01 - 2024.12
LG Expert
Best Buy
2021.07 - 2023.12
Home Theater Sales Consultant
Best Buy
2019.01 - 2021.06
Associate of Science - Business Administration
John Tyler Community College