MELISSA CRAWFORD
Hephzibah,GA
Summary
Detail-oriented professional with extensive experience in customer service and patient care, adept at managing confidential information and thriving in fast-paced environments. Proficient in prescription processing, answering customer queries, and maintaining patient confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PHARMACY CLERK
BARNEYS PHARMACY
Augusta, GA
12.2021 - Current
- Implemented best practices in customer service to ensure optimal patient experiences and support healthcare objectives.
- Implemented protocols to safeguard patient confidentiality and uphold data privacy standards.
- Adapted to high-pressure situations, ensuring seamless multitasking and efficient workflow management.
- Streamlined prescription and refill request processing through effective utilization of pharmacy software systems.
- Conducted thorough cash drawer reconciliation to maintain financial integrity at shift's end.
- Oversaw cash register activities, maintaining accuracy in processing customer payments.
- Engaged with customers to identify needs and efficiently locate desired merchandise.
- Responded to customer calls, delivering accurate information and support regarding over-the-counter drugs and prescription medications.
- Assessed caller inquiries and referred to pharmacist for specialized assistance when required.
- Addressed customer questions concerning medications and related issues, ensuring clarity and support.
CASHIER
WENDYS
Augusta, GA
04.2019 - 12.2021
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
CASHIER
ZAXBYS
Augusta, GA
10.2015 - 04.2019
- Provided excellent customer service by greeting customers and offering assistance.
- Accurately processed customer payments using cash, credit cards, and checks.
- Operated cash register and accurately processed payments, returns, and exchanges.
Education
Associate of Arts - Elementary Education
Augusta Technical College
Augusta, GAHIGH SCHOOL DIPLOMA -
HEPHZIBAH HIGH SCHOOL
Hephzibah, GA05.2012
Skills
- Addressed customer questions to enhance satisfaction and support service excellence
- Maintained cash handling accuracy to support financial integrity and operational efficiency
- Ensured accuracy and precision in deliverables to uphold quality standards
- Implemented measures to safeguard patient confidentiality and protect sensitive information
- Managed payment processing systems to maintain financial accuracy and efficiency
- Data entry proficiency
- Team collaboration
- Problem-solving skills
Certification
Pharmacy Technician license
Timeline
PHARMACY CLERK
BARNEYS PHARMACY
12.2021 - Current
CASHIER
WENDYS
04.2019 - 12.2021
CASHIER
ZAXBYS
10.2015 - 04.2019
Associate of Arts - Elementary Education
Augusta Technical College
HIGH SCHOOL DIPLOMA -
HEPHZIBAH HIGH SCHOOL