Nicholas Gagliardi
EL SEGUNDO,CA
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
5
5
years of professional experience
Work History
Team Member
Jersey Mikes
El Segundo, CA
06.2022 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Answered phone calls regarding inquiries about products or services.
Guest Services
TopGolf
El Segundo, CA
04.2020 - 05.2022
- Monitored the performance of guest services staff members to ensure quality service delivery.
- Provided support with day-to-day operational issues related to guest services.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Assisted with training new team members on company policies and procedures related to guest services.
Education
High School Diploma -
University of Colorado Boulder
Boulder06-2027
Skills
- Customer Service
- Complaint resolution
- Organizing Work Stations
- Teamwork and Collaboration
- Positive Attitude
- Goal Setting and Achievement
- Creativity and Innovation
- Decision-making capabilities
Accomplishments
- Achieved honor roll all 4 years of High School (3.5+)
- Captain of High School Lacrosse Team and helped organize practices and was involved in team meetings for games that would help prepare for games/practices.
Languages
Spanish
Limited
Affiliations
- Played varsity lacrosse all 4 years of high school
- Treasurer of high school crypto club junior and senior year
- Played high school basketball freshman and sophmore year
Timeline
Team Member
Jersey Mikes
06.2022 - Current
Guest Services
TopGolf
04.2020 - 05.2022
High School Diploma -
University of Colorado Boulder
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