Nicholas Garcia
Salem,OR
Summary
Hardworking Attentive Customer Service Representative with 15+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
20
20
years of professional experience
Work History
Senior Parts Advisor
Lithia Motors BMW Of Salem
04.2014 - Current
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices learned from years of experience in the field.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Proved successful working within tight deadlines and a fast-paced environment.
Insurance Agent
Farmers Insurance
02.2010 - 08.2013
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Front End/Produce Associate
Costco Wholesale
04.2004 - 08.2010
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in the training of new employee's, sharing knowledge and best practices for job success.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized work area.
- Sought out ways to go above and beyond job requirements.
Education
High School Diploma -
South Salem High School
Salem, ORSkills
- Time Management
- Multitasking Abilities
- Computer Literacy
- Problem Solving
- Inventory Management
- Product Knowledge
- Customer Service
- Attention to Detail
Additional Information
I have attached a letter of recommendation from my former manager Geoff Paulus, who retired at the end of 2022. I had closely worked with him for 5 years.
Timeline
Senior Parts Advisor
Lithia Motors BMW Of Salem
04.2014 - Current
Insurance Agent
Farmers Insurance
02.2010 - 08.2013
Front End/Produce Associate
Costco Wholesale
04.2004 - 08.2010
High School Diploma -
South Salem High School
Similar Profiles
GEORGE TUROSIKGEORGE TUROSIK
Assistant General Manager at Lithia Motors, IncAssistant General Manager at Lithia Motors, Inc
Jessiline AbreuJessiline Abreu
Prestige Toyota of Ramsey at Lithia Motors, IncPrestige Toyota of Ramsey at Lithia Motors, Inc
Pano ArgyropoulosPano Argyropoulos
General Manager at Lithia Motors / Audi CalabasasGeneral Manager at Lithia Motors / Audi Calabasas