Nicholas Gately
Carol Stream,IL
Summary
Dynamic and dedicated professional with a strong customer service focus, recognized at Saint Charles Motocars for enhancing guest satisfaction through effective conflict resolution. Proven leadership in training teams and maintaining safety standards, complemented by culinary expertise in food safety and preparation. Committed to delivering exceptional experiences and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Head Porter
Saint Charles Motocars
Saint Charles, IL
01.2025 - 05.2025
- Contributed to increased guest retention rates through prompt conflict resolution and exemplary customer service skills.
- Maintained a clean and welcoming lobby area, contributing to an exceptional first impression for guests.
- Ensured safety regulations were adhered to throughout the premises, promoting a secure environment for guests and employees alike.
- Recognized by management for consistently going above and beyond to ensure guest satisfaction, contributing to increased positive reviews.
- Developed strong relationships with guests, anticipating their needs and providing personalized service.
- Assisted in training new porters, ensuring consistent quality of service across the team.
- Participated in regular staff meetings to discuss areas of improvement, implementing changes when necessary for continuous growth as a team member.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Culinary Student
West Aurora School District 129
Aurora, IL
08.2016 - 06.2019
- Developed a strong understanding of food safety procedures, resulting in consistently maintaining a clean and sanitary work environment.
- Mastered essential kitchen equipment operation, ensuring safe and proper usage for optimal results.
- Refined plating techniques to enhance visual appeal, improving overall dining experience for guests during school-hosted events.
- Enhanced culinary skills by participating in various hands-on cooking courses and workshops.
- Gained proficiency in knife skills through extensive practice, leading to precise cuts and efficient preparation times.
Cook
South Moon Bbq
Hinckley, IL
05.2015 - 08.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
High School Diploma -
West Aurora Highschool
Aurora, ILSkills
- Customer service focus
- Effective delegation
- Policy enforcement
- Strong leadership
- Strong work ethic
- Customer service
- Worksite safety
- General labor
- Safety awareness
- Critical thinking
- Valid Driver's license
- Heavy lifting
- Supply stocking and organization
Timeline
Head Porter
Saint Charles Motocars
01.2025 - 05.2025
Culinary Student
West Aurora School District 129
08.2016 - 06.2019
Cook
South Moon Bbq
05.2015 - 08.2016
High School Diploma -
West Aurora Highschool