Nicholas Gomez
San Antonio,TX
Summary
Outgoing skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing policies and independently handling customer issues.
Overview
7
7
years of professional experience
Work History
Claims Contact Center Representative
USAA
San Antonio, Texas
01.2024 - Current
- Participated in team meetings discussing issues related to customer service operations.
- Monitored incoming calls for volume levels during peak periods in order to ensure that calls were answered promptly.
- Utilized claim-handling software to document claim files efficiently.
- Advised clients on best practices for preventing further damage to their current loss.
- Exceeded customer satisfaction by finding creative solutions to problems.
Manager
Bill Millers Bar-B-Q
San Antonio, Texas
11.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Oversaw operations to ensure efficiency, quality service and food,
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Assisted my employees by serving food and beverages or bussing tables.
- Demonstrated strategies to enhance performance and improve customer service.
- Inspected dining and serving areas for cleanliness and proper setup, including proper heating of food.
Employee
Bill Millers Bar-B-Q
San Antonio, Texas
01.2018 - 11.2022
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Displayed proper knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured proper rotation of food and refrigeration.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX06.2019
Some College (No Degree) - Engineering (Pre-Engineering)
Northwest Vista College
San Antonio, TXSkills
- Meeting deadlines
- Flexible and adaptable
- Fluent in Spanish and English
- Familiar with Microsoft computer software's
- Friendly and hardworking
- Strong interpersonal skills
- Detail-oriented
- Outgoing personality
Timeline
Claims Contact Center Representative
USAA
01.2024 - Current
Manager
Bill Millers Bar-B-Q
11.2022 - Current
Employee
Bill Millers Bar-B-Q
01.2018 - 11.2022
High School Diploma -
Tom C. Clark High School
Some College (No Degree) - Engineering (Pre-Engineering)
Northwest Vista College
Similar Profiles
Krista ReganKrista Regan
Senior Product Owner at USAASenior Product Owner at USAA
Kendra MooreKendra Moore
Bodily Injury Claims Adjuster at USAABodily Injury Claims Adjuster at USAA
Ashley BalderasAshley Balderas
Member Service Representative at USAAMember Service Representative at USAA
Axel ValienteAxel Valiente
Licensed Insurance Sales Professional at USAALicensed Insurance Sales Professional at USAA
Robert SandovalRobert Sandoval
Epic Credentialed Trainer at University HealthEpic Credentialed Trainer at University Health