Nicholas Grant
Summary
Experienced Guest Associate/Usher skilled in maintaining guest order even during high-volume events. Excellent eye for ticket and ID authenticity. Proficient in resolving conflict often with intoxicated or unruly guests. Able to provide customer support in a professional manner.
Overview
4
4
years of professional experience
Work History
Guest Associate/Usher
TD Garden
08.2019 - Current
- Welcome guests upon arrival to TD Garden as well as assisting with any ticketing issues.
- Direct the orderly seating of guests, the collection of tickets, and answer inquiries concerning the building, event, and other information.
- Monitor guests and sections to identify potential problems such as severe intoxication, safety concerns or medical emergencies.
- Assist with end of event proceedings such as providing directions to guests as they leave the venue.
Education
Food Science
University of Maine
Orono, MESkills
- Proficient in Microsoft Office Suite/ Google Docs Editors Suite (Word, PowerPoint, Excel etc)
- Proficient in using/troubleshooting SafeTix ticketing software
- Able to provide excellent customer support in fast paced work environments
- Exceptional conflict resolution skills
- Extensive experience with monitoring/controlling very large crowds (18,000) on a nightly basis
- 10 Hour OSHA Certification in General Industry Safety and Health
Timeline
Guest Associate/Usher
TD Garden
08.2019 - Current
Food Science
University of Maine
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