Nicholas Grotjahn

Bait

Stack pots

Vessel maintenance

Check crab for size

Process catch

Manage frozen food department

Place orders and review inventory

Stock shelves and maintain cleanliness

Workin in -20 degree temperatures

Customer service

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Created and implemented strategic trading approaches.
• Arranged for inspections and surveys of sold properties.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Communicated with clients to understand property needs and preferences.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Served high customer volumes during special events, nights, and weekends.
• Followed strict recipes and drink measurements to minimize product used.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Mixed unique and interesting cocktails for customers, including bar specials.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Bussed and reset tables to keep dining room and work areas clean.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Became a Disney Trainer
• Trained new employees in all aspects of hospitality , food service, and guest interaction.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Checked guests' identification before serving alcoholic beverages.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Effectively communicated with other Marines and commanding officers during high-stress situations.
• Contributed to a team that developed training operations for our fellow Marines and sailors.
• Inspected equipment before each combat exercise, ensuring the safety of Marines utilizing it.
• Received work requests and oversaw the fulfillment of all orders.
• Upheld and enforced policies and standards to ensure safety on the base.
• Represented the entire Marine Corps.
• Performed in over 200 ceremonies, events, White House functions and parades around Washington DC as well as around the East Coast.
• Led fire team during infantry dismounted battle drills and situational training exercises.
• Patrolled designated coverage areas and evaluated terrain for defensive use.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Briefed team and squad leaders on readiness, equipment status and enemy locations on a constant basis to enable sound decision making.

• Developed and actualized customer service initiatives to decrease wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Handled specialty seafood items for packaging and display.
• Created hospitable shopping experience by merchandising and stocking products and specialty items.
• Cleaned and sanitized seafood area to preserve products and protect safety of guests.
• Washed floors, walls, coolers and storage shelves.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Managed efficient cash register operations.

Alpha Company

Platoon 1050

Graduated July 20th 2018

• Member of The National Honor Society