Nicholas Guimaraes
Bronx
Summary
Dynamic customer service professional with experience at AT&T, excelling in technical troubleshooting and fostering customer loyalty. Proven ability to multitask and maintain organization in fast-paced environments, ensuring timely resolution of issues. Adept at utilizing Microsoft Office Suite to enhance communication and documentation, contributing to positive customer experiences.
Overview
6
6
years of professional experience
Work History
Delivery Person
Doordash
Bronx
01.2024 - 01.2025
- Customer service
- Picking up the customer's order and promptly bringing it to that customer
- Delivered food orders to customers efficiently and on time.
- Utilized mobile app for navigation and order management.
- Communicated with customers regarding delivery status and updates.
- Provided friendly and professional customer service when delivering goods to customers' homes or businesses.
Customer Service Representative
AT&T
02.2024 - 06.2024
- Handling incoming calls, chats, and emails to assist customers in a fast-paced environment
- Addressing customer questions and concerns about various services and products.
- Troubleshooting fundamental technical problems with services and escalating complex issues to higher support levels.
- Building customer loyalty by providing solutions and offering a positive experience.
- Assisted customers with product inquiries and service issues.
- Managed customer accounts and updated service information accurately.
- Resolved billing disputes and provided clarification on charges.
- Handled escalated issues with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Careperson /Advocate
Zoraida Garabito Children's Day Care Center
Bronx
05.2022 - 09.2022
- Established a safe play environment for children
- Instructed children on proper health and personal habits.
- Effectively engaged students in curriculum activities, along with the practice of safety warnings.
- Assisted children with homework help
- Provided insightful information on children's progress and development
- Establish communication with the parents of children with ongoing special needs children
- Supported children's daily activities and ensured a safe environment.
- Assisted educators with lesson plans and classroom management.
- Monitored children's behavior and facilitated conflict resolution among peers.
- Communicated effectively with parents regarding children's progress and needs.
- Documented children's development and reported observations to supervisors.
- Collaborated with team members to enhance educational programs for children.
- Maintained cleanliness and organization in play areas and classrooms.
Groundsperson
Riverbay Corporation Co-op City Summer Institute
Bronx
06.2019 - 09.2019
- Maintained established lawns by watering, mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls.
- Proper use of shears, pruners, and chainsaws to trim trees, shrubs, and hedges.
- Operate vehicles and powered equipment, such as mowers, tractors, twin-axle vehicles, snow blowers, chain saws, electric clippers, sod cutters, and pruning saws.
- General upkeep of sidewalks, driveways, parking lots, fountains, planters, or other grounds features, including gathering and removal of litter.
- Use hand tools, such as shovels, rakes, pruning saws, hand saws, hedge or brush trimmers, or axes.
- Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers or foliage.
- Maintained grounds by mowing lawns, trimming hedges, and clearing debris.
- Operated landscaping equipment to ensure efficient and effective property upkeep.
- Checked fences for damage due to weather conditions or vandalism.
Education
Bachelor of Science - Criminology
SUNY Old Westbury
Old Westbury, NY05.2022
High School Graduate -
Hostos Lincoln Academy of Science
Bronx, NY06.2018
Skills
- Microsoft Office Suite
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Multitasking
- Organized
- Customer service
- Technical troubleshooting
Timeline
Customer Service Representative
AT&T
02.2024 - 06.2024
Delivery Person
Doordash
01.2024 - 01.2025
Careperson /Advocate
Zoraida Garabito Children's Day Care Center
05.2022 - 09.2022
Groundsperson
Riverbay Corporation Co-op City Summer Institute
06.2019 - 09.2019
Bachelor of Science - Criminology
SUNY Old Westbury
High School Graduate -
Hostos Lincoln Academy of Science