Nicholas Hak
Philadelphia,PA
Summary
Leverages extensive experience in technical support and customer service, successfully managing a team of over 50 employees. Focuses on optimizing operational efficiency and documenting incidents to enhance service quality in dynamic casino environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Support Specialist
Evolution Gaming
Philadelphia, PA
01.2024 - Current
- 1. Resolved technical issues for customers and game presenters, ensuring smooth operations and customer satisfaction.
- 2. Assisted customers with inquiries and payout issues, facilitating prompt resolutions.
- 4. Documented incidents reported by game presenters on live tables and responded promptly to maintain service quality.
- 3. Implement PGC B rules and regulations while overseeing 50+ employees spanning across multiple different casinos.
Online Casino Dealer
Evolution Gaming
Philadelphia, PA
01.2023 - 01.2024
- 3. Facilitated games of Roulette, Blackjack, and Baccarat for Draft Kings' team, including Infinite Blackjack and Free Bet Blackjack, ensuring smooth gameplay.
- 2. Engaged dozens of customers while managing game operations, creating an enjoyable gaming experience.
- 1. Delivered exceptional customer service to online players using third-party app, enhancing player satisfaction.
Amazon Fulfillment Associate
Amazon
Philadelphia, PA
10.2021 - 04.2022
- 2. Receive items onto shelves; enable other associates to fulfill customers’ online orders.
- 3. Packed customer orders into bags for timely fulfillment.
- 1. Batched customer packages onto carts for efficient delivery preparation.
- 4. Ensured quality and freshness of received produce for customer satisfaction; organized items on shelves for easy access by associates.
Casino Table Games Dealer
Rivers Casino
Philadelphia, PA
03.2020 - 05.2021
- 1. Dealt cards for blackjack and Spanish 21, ensuring timely payouts for winning players.
- Dealt various table games including blackjack, poker, and baccarat.
- Managed game flow and ensured compliance with casino regulations.
- Managed table games operations, providing engaging experiences for customers.
- Engaged with players to create a welcoming gaming environment.
Machine Operator/Assembler
W. Atlee Burpee Company
Warminster, PA
10.2018 - 03.2020
- Operated machinery for planting, harvesting, and packing seeds efficiently.
- Operated machine, troubleshooting and resolving issues to maintain optimal function.
- Monitored equipment performance and reported issues to supervisors promptly.
- Assembled plant trays and packaging according to specifications.
- Packed merchandise into containers efficiently using wrapping machines to meet shipping deadlines.
Fresh Produce Associate
John Vena, Inc
Philadelphia, PA
10.2016 - 02.2018
- 1. Managed and separated good produce from spoiled or rotten produce.
- 3. Labeled produce packages and organized them on pallets for efficient storage and distribution.
- 2. Operated conveyor belt system to facilitate smooth movement of products and maintained its proper functioning.
Education
High school diploma -
Central High School
Philadelphia, PA06-2016
Skills
- Customer support
- Technical troubleshooting
- Issue resolution
- Payout resolution
- Incident reporting
- Operational efficiency
- Data analysis
- Software troubleshooting
- Database
- Microsoft Outlook
- Microsoft Powerpoint
- Windows
- Computer skills
- Technical support
- Teamwork
- Training support
- Communication skills
- Attention to detail
- Problem-solving
- Reliability
- Organizational skills
- Conflict resolution
- Open-mindedness
- Compliance monitoring
- Warehouse experience
- Stocking
- Picking and packing
- Picker Packer
- Order Puller
- Hands-on training
- Workspace cleanliness
- Safety practices
- Deposits
- Telephone etiquette
- Writing
- English
- Critical Thinking
- Data entry
- Reliability
- Organizational skills
- Conflict resolution
- Incident reporting
- Payout resolution
- Technical support
- Compliance monitoring
- Relationship management
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Philadelphia, PA - New Jersey
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
November 2028, Pennsylvania Gaming Control Board
July 2026
Languages
Spanish - Beginner, English - Fluent, Khmer - Intermediate
Timeline
Service Support Specialist
Evolution Gaming
01.2024 - Current
Online Casino Dealer
Evolution Gaming
01.2023 - 01.2024
Amazon Fulfillment Associate
Amazon
10.2021 - 04.2022
Casino Table Games Dealer
Rivers Casino
03.2020 - 05.2021
Machine Operator/Assembler
W. Atlee Burpee Company
10.2018 - 03.2020
Fresh Produce Associate
John Vena, Inc
10.2016 - 02.2018
High school diploma -
Central High School