Michael Uttech
Snap-On
Kenosha,WI
1
Certification
4
years of professional experience
Recent college graduate with a degree in Cybersecurity Specialist. Seeking an entry level position in information technology. Solid IT foundation skills, eager to grow and learn more in the cybersecurity field. Quick learner and able to master and utilize new skills efficiently and effectively.
Work History
Service Support Specialist
11 Months- Resolved tier 1.5-2 support tickets in Zendesk, ensuring timely assistance for franchisees and corporate users with hardware, software, network, and application issues.
- Streamlined customer support processes, enhancing response times for service inquiries.
Sales Associate
3 Years- Served as main cashier during busy store hours., provide excellent customer service. Resolved customer issues to enhance satisfaction. Restocked merchandise and assisted with loading and unloading trucks.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Associate of Applied Science - Cybersecurity Specialist
Skills
Customer Service
Technical Support (2 years)
Troubleshooting Techniques (2 years)
Customer support
Zendesk support
Data Entry
Reporting Tools
Ticketing Systems
Certification
Red Hat
Timeline
Service Support Specialist
Snap-On
10.2025 - CurrentRead More
Sales Associate
Harbor Freight Tools
10.2022 - 10.2025Read More
Gateway Technical College
Associate of Applied Science from Cybersecurity Specialist
Read More