Sarah Balk
Sioux Falls,SD
Summary
Detail-oriented Service Support Specialist with a proven track record in customer relationship management and workflow efficiency. Committed to enhancing service delivery and improving operational effectiveness.
Overview
11
11
years of professional experience
Work History
Service Support Specialist
Howe Inc.
Sioux Falls, SD
11.2022 - Current
- Provided technical assistance to customers, resolving inquiries efficiently and enhancing satisfaction.
- Coordinated dispatch operations for timely response to service requests.
- Managed communication between field personnel and clients to ensure clarity.
- Collaborated with cross-functional teams to streamline support processes, improving overall service delivery.
- Enhanced workflow efficiency by analyzing dispatch patterns and trends.
Traffic Clerk
Lineage Logistics
Sioux Falls, SD
03.2020 - 11.2022
- Managed incoming and outgoing shipments, ensuring timely processing and delivery.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline traffic flow and improve efficiency.
- Assisted in resolving shipment discrepancies through detailed documentation review.
Assistant Store Manager
Spencer's Gifts
Sioux Falls, SD
03.2015 - 02.2020
- Supervised daily operations, ensuring efficient store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented merchandising strategies to enhance product visibility and sales.
- Analyzed inventory levels, optimizing stock management to reduce shrinkage.
- Coordinated employee schedules, balancing labor needs with operational demands.
Education
Associate of Science - Business Management
Eastern Gateway Community Collage
Steubenville, OH04-2022
Skills
- Strong work ethic
- Customer relationship management
- Workflow management
- Service scheduling
- Customer service
- Attention to detail
Timeline
Service Support Specialist
Howe Inc.
11.2022 - Current
Traffic Clerk
Lineage Logistics
03.2020 - 11.2022
Assistant Store Manager
Spencer's Gifts
03.2015 - 02.2020
Associate of Science - Business Management
Eastern Gateway Community Collage