Dynamic, results-driven leader dedicated to leveraging expertise to foster a productive, efficient, and safe operational environment. Proven track record in process management and improvement, along with the development of comprehensive employee training programs and refinement plans. Skilled in crafting standard operating procedures that enhance workflow while promoting a positive workplace culture. Authorized to work in the U.S. for any employer, ready to contribute to organizational success.
Work History
RMA Supervisor (Contract)
4 Months
Aerotek | 02.2026 - Current
Supervised daily operations to enhance workflow efficiency and productivity.
Conducted comprehensive training sessions for new hires, focusing on safety protocols and operational procedures to enhance workplace safety.
Implemented process improvements that reduced downtime and increased team performance.
Developed training materials to support ongoing employee development and skill enhancement.
Streamlined data center RMA operations, focusing on adherence to daily key performance indicators.
Managed item processing workflows to consistently meet established goals and SLA standards.
Monitored and enforced DOT and hazmat compliance standards to maintain operational integrity.
Warehouse Lead
5 Months
Foot Locker | 09.2025 - 02.2026
Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
Trained and mentored team members on best practices for inventory management and order fulfillment.
Implemented process improvements that enhanced operational efficiency and reduced product handling times.
Coordinated logistics for inbound and outbound shipments, optimizing scheduling and resource allocation.
Monitored performance and safety practices of 25 person warehouse staff.
Outbound Area Manager
4 Years 3 Months
Walmart Fulfillment Center | 06.2021 - 09.2025
Ensure adherence to quality, productivity, safety, and culture standards by training associates on company policies and work instructions, conducting regular coaching sessions, and performing ongoing check-ins to support employee development.
Achieved enhanced team performance through effective task delegation and workload management. Facilitated skill development by providing constructive feedback and assessing training needs. Contributed to team growth by actively participating in the hiring and promotion processes.
Support labor planning and shift execution by contributing to the development of 28-day labor plans and assisting in the creation and implementation of daily shift strategies.
Drive continuous improvement initiatives through Kaizen event planning and execution of strategic process enhancements.
Participate in weekly performance meetings focused on productivity, quality, and attendance, providing feedback and implementing disciplinary actions when necessary to maintain team accountability.
Outbound Supervisor
3 Years 9 Months
Thrive Market | 09.2017 - 06.2021
Supervised outbound night shift operations, managing 60-95 employees depending on business demands, with a strong focus on temporary staffing and agency coordination.
Led training and development initiatives for outbound associates and team leads, fostering cross departmental collaboration to ensure efficient and consistent workflow.
Developed and executed staffing plans (regular and overtime) based on production forecasts and performance metrics to optimize labor efficiency.
Designed and maintained onboarding programs and structured training plans for new hires to support rapid integration and skill development.
Assistant Store Manager
3 Years 5 Months
Hobby Lobby | 04.2014 - 09.2017
Oversaw daily store operations with a strong focus on customer service, cash handling, and compliance with loss prevention protocols.
Utilized Microsoft Word and Excel for reporting, scheduling, inventory tracking, and operational planning.
Led a team of 20 employees on day and night shift.
Managed truck deliveries and supervised unloading processes to ensure efficient restocking and inventory accuracy.
Directed merchandising efforts, including seasonal floor sets, product placement, and promotional displays to drive sales and enhance the customer experience.
Maintained store standards and provided leadership support in staff supervision, training, and performance management.
Supervisor
2 Years
Walmart | 04.2012 - 04.2014
Inventory management supervisor responsible for daily unloading of inbound loads.
Ensure proper delivery of merchandise to departments.
Trained and developed a team of 5-10 associates for backroom and overnight work assignments.
Team Lead
1 Year 3 Months
IGT | 05.2010 - 08.2011
Team lead responsible for returns department including loading, unloading, binning, and maintaining contact with sales team to increase sales of used gaming devices.
Education
High School Diploma
Penn Foster High School | 06.2003
Skills
OSHA 10 certification
Continuous skill development
Supply chain management
Management (10+ years)
Training & development
Retail store management
Shipping & Receiving
Microsoft Office
Leadership
Military Experience
Workday (4 years)
Microsoft Excel
Management Skills
Supply chain
Kaizen
Six sigma processes
Certification
Forklift Certification
Driver's License
Military Service
Branch: Army National Guard
Service Country: United States
Rank: E3
April 2004 to March 2008
15T Blackhawk Helicopter mechanic, responsible for regular and emergency maintainence to aircraft.