Nicholas Hamilton
Port Washington
Summary
Dynamic Field Support Engineer with Kornit Digital Ltd., skilled in system troubleshooting and technical documentation. Proven track record in optimizing equipment performance and reducing downtime through effective maintenance programs. Adept at remote support and training development, delivering exceptional customer service while resolving complex technical issues efficiently.
Overview
38
38
years of professional experience
Work History
Field Support Engineer
Kornit Digital Ltd.
Milwaukee
11.2010 - 03.2025
- Resolved customer issues remotely and on-site.
- Analyzed system logs to identify root cause of errors.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Performed testing to determine functionality or optimization.
- Repaired defectives units using manuals and tools.
- Submitted reports to professionals following field visits.
- Installed operating systems, drivers, patches and other applications.
- Repaired and calibrated systems and equipment post-installation.
- Created detailed documentation of system configurations and processes for future reference.
- Provided remote assistance to customers via phone or online chat services.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Advised customers on use of products or services.
- Repaired and maintained hardware, software, peripherals, and networking components.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Coordinated work between team, other departments, subcontractors and customers.
- Diagnosed system failures and determined most cost-efficient solutions.
- Created detailed documentation for all repairs and installations.
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
- Developed training materials for end-users on new technology implementations.
- Provided on-site services, installed new systems and escalated customer complaints.
- Performed system upgrades to ensure optimal performance of equipment.
Systems Technician
Micro Dynamics Group
Milwaukee
06.2000 - 07.2010
- Service and maintain a facility of Xerox industrial dry toner laser printers in a transaction print and mail bureau
- Established a comprehensive preventive maintenance schedule to ensure consistent and reliable printing system functionality
- Maintained and recorded a supply of replacement parts and subsystems for rapid repair when systems broke down
- Trained system operators on good practices and basic system maintenance
- Established logistical accounting for printing system consumables including toner, developer, print forms and cut sheet supplies
Systems Technician
Anacomp Inc.
Lombard
02.1987 - 06.2000
- Maintain and service a facility of computer output to microfiche recorders.
- Maintain and Service film development systems
- Establish and maintain a comprehensive supply of parts and functional printer subsystems
- Establish facility floor plans for efficient production and system operator efficiency
- Provide training programs for operators for basic system maintenance and troubleshooting
- Establish a schedule for regular preventive maintenance of recorder and film development systems
Education
Associate of Science - Electronics Technology
DeVry Institute of Technology
Lombard, IL02-1987
Skills
- System troubleshooting
- Equipment maintenance
- Remote support
- Technical documentation
- Installation and configuration
- Root cause analysis
- Digital and industrial controls
- Stepping and linear motion drives and motors
- PLC I/O troubleshooting using electrical drawings
- Analyze and troubleshoot pneumatic systems
- Training development
References
References available upon request.
Timeline
Field Support Engineer
Kornit Digital Ltd.
11.2010 - 03.2025
Systems Technician
Micro Dynamics Group
06.2000 - 07.2010
Systems Technician
Anacomp Inc.
02.1987 - 06.2000
Associate of Science - Electronics Technology
DeVry Institute of Technology
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