Nicholas Harmon
Killeen,TX
Summary
Accomplished Warehouse Lead at Buc-ee's, adept in supervisory experience and forklift operation, enhanced warehouse efficiency and safety. Leveraged strong leadership and time management skills to significantly improve team productivity. Proven track record in optimizing operations and fostering customer loyalty through exceptional service, contributing to increased brand recognition and trust. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
8
8
years of professional experience
Work History
Warehouse Lead
Buc-ee's
Temple, TX
09.2021 - 09.2024
- Trained employees on equipment operation and safety protocols.
- Managed a 5-15 person team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Acted as liaison between company departments and warehouse teams.
- Monitored performance and safety practices of 5 to 15-person warehouse staff.
- Maintained top performance standards while working in hot warehouse environment.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Alternated goods in inventory by observing first-in and first-out approach.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Received new stock and input values into computer system.
- Recorded daily activities for inventory control.
- Completed inventory accounts to keep records current and promote accurate ordering.
Front End Associate
Walmart
Temple, TX
09.2020 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Lawn Care Business Owner
Nick's Lawn Care
Killeen, TX
03.2017 - 09.2020
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
- Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Education
High School Diploma -
Richard Milburn Academy
Killeen, TX06.2019
Skills
- Supervisory Experience
- Order Picking
- Shipping and receiving
- Materials Transport
- Warehouse functions
- Warehouse Operations
- Dependable and reliable
- Quick Learner
- Motivated Team Player
- Time Management
- Customer Service
- Forklift safety and operation
Timeline
Warehouse Lead
Buc-ee's
09.2021 - 09.2024
Front End Associate
Walmart
09.2020 - 09.2021
Lawn Care Business Owner
Nick's Lawn Care
03.2017 - 09.2020
High School Diploma -
Richard Milburn Academy