Summary
Overview
Work History
Education
Skills
Address
Timeline
Generic

Nicholas Heifner

Northglenn,CO

Summary

Proficient Technician with a robust background in maintenance and customer service. Notable for excellent troubleshooting capabilities and dedication to safety compliance. Over 9 years of experience ensuring reliable service and managing competing priorities.

Overview

9
9
years of professional experience

Work History

Technical Support Engineer

Motorola Solutions
10.2021 - Current
  • Designed, coded and debugged software per business's policies, procedures and security requirements.
  • Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
  • Guided staff members through technical challenges and identified areas needing improvement.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Technician

DGO Access
06.2016 - 10.2021
  • Installed operators, access control systems, and [ equipment along with new and replacement parts
  • Established comprehensive maintenance plans and oversaw repair work
  • Set up, configured and monitored safety equipment protecting technical personnel
  • Recommended corrective and preventative actions to boost product reliability
  • Completed logs and job reports for all service calls at the end of the shift
  • Performed diagnostics, troubleshooting and evaluations on operators, gates, and access

Education

High School Diploma -

Horizon High School
Brighton, CO
05.2017

Skills

  • Customer engagement strategies
  • Advanced problem solving
  • Analytical reasoning
  • Management of documentation
  • Software proficiency
  • Root-cause analysis techniques
  • System installation expertise
  • Troubleshooting technical issues

Address

10866 Larson Dr. Northglenn Colorado 80233

Timeline

Technical Support Engineer

Motorola Solutions
10.2021 - Current

Technician

DGO Access
06.2016 - 10.2021

High School Diploma -

Horizon High School

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