Taliyah Douglas
Douglasville,GA
Summary
Results-driven IT and cybersecurity professional with 4+ years of technical support and system troubleshooting experience. Skilled in system implementation, network security, and process optimization across Windows, Linux, and MacOS. Adept at analyzing complex problems, improving infrastructure reliability, and securing digital environments with tools such as Wireshark, Metasploit, and VMware. Demonstrated leadership in both professional and academic settings, with a strong record of collaboration, innovation, and delivering measurable results. Currently pursuing a B.S. in Cybersecurity 3.8 GPA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Technical Support Specialist
Continuum Global Solutions
Atlanta, US
06.2020 - Current
- Implemented secure solutions for client systems, performing malware removal, antivirus scanning, and endpoint hardening for 100+ devices.
- Diagnosed and resolved infrastructure and connectivity issues across routers, Wi-Fi, and firewalls, ensuring secure and reliable communication.
- Leveraged remote diagnostic tools to analyze vulnerabilities and optimize performance across Windows, Linux, and MacOS.
- Partnered with clients to deliver technology solutions aligned with business needs, minimizing downtime and improving satisfaction.
- Documented issues and process improvements, contributing to organizational efficiency and knowledge sharing.
Assistant Manager
Arby’s
Chattanooga, US
05.2018 - 08.2019
- Oversaw digital infrastructure and financial systems, ensuring accuracy and security of payroll, revenue, and daily deposits.
- Trained and supervised staff, promoting adherence to IT systems and operational compliance controls.
- Implemented new workflows that improved efficiency and safeguarded financial data integrity.
- Demonstrated leadership by managing cross-functional teams and driving process improvements.
Staff Leader
Carmike Cinema
Chattanooga, US
07.2013 - 07.2018
- Supported IT system reliability through projection troubleshooting, hardware replacements, and remote diagnostics.
- Managed secure handling of financial transactions and back-office operations to maintain compliance and accuracy.
- Supervised staff and coordinated inventory tracking, ensuring process integrity and loss prevention.
- Delivered customer support and resolved operational issues in a fast-paced environment.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH11-2025
Skills
- Vulnerability assessment and penetration testing
- Intrusion detection and prevention systems
- Firewall management
- Endpoint hardening
- Active Directory administration
- DNS configuration
- Windows operating system
- Linux and MacOS proficiency
- VMware virtualization
- Programming in Python, JavaScript, and C
- Network analysis with Wireshark
- Exploit development with Metasploit
- Remote diagnostic tools expertise
- Process optimization strategies
- Technical troubleshooting skills
- Leadership capabilities
- Customer engagement strategies
Relevant Projects And Accomplishments
- System Implementation & Security, Designed and implemented a secure web application with encryption and access controls.
- Process Optimization, Identified and remediated vulnerabilities through ethical hacking, reducing risks by 40%.
- Infrastructure & Controllership, Configured firewalls and IDS in lab environments to prevent unauthorized access.
- Problem Solving & Innovation, Conducted penetration testing and vulnerability assessments to simulate real-world threats.
- Continuous Learning, Completed specialized training in ethical hacking, penetration testing, and cybersecurity fundamentals (Infosec & Udemy).
Certification
- CompTIA Security+, in progress
- CompTIA CySA+, planned
Additional Information
National Society of Black Engineers, President List
Timeline
Remote Technical Support Specialist
Continuum Global Solutions
06.2020 - Current
Assistant Manager
Arby’s
05.2018 - 08.2019
Staff Leader
Carmike Cinema
07.2013 - 07.2018
Bachelor of Science - Cybersecurity
Southern New Hampshire University
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