Nicholas Hurtekant
Louisville,Kentucky
Summary
With over two decades of comprehensive experience spanning healthcare, retail, technology support, security, and customer service, I am a versatile professional. My expertise lies in managing documents with precision, ensuring data integrity, adhering to compliance standards, and providing exceptional customer experiences. I am adept at handling emergency protocols, conducting thorough investigations, and fostering robust client relationships, even in challenging environments. My skills are honed to enhance operational efficiency and to navigate the complexities of diverse professional settings with ease.
Knowledgeable Document Management Specialist with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Experienced with document control, archiving, and information retrieval processes. Utilizes advanced document management systems to enhance accuracy and accessibility. Knowledge of regulatory compliance and data integrity, ensuring efficient and secure document handling.
Document management professional with proven track record in optimizing document workflows and ensuring compliance with regulatory standards. Known for strong teamwork and adaptability, consistently delivering reliable results. Proficient in organizing large volumes of documents and ensuring data integrity while fostering collaborative work environment.
Overview
12
12
years of professional experience
Work History
Property Inspector
Muller Inspection Services
03.2026 - Current
- Inspect & Photograph Homes: Travel to properties in your general area and conduct in-depth inspections, which includes capturing clear photos of key areas like the roof, exterior, and amenities, as well as identifying and documenting hazards or other issues impacting the property's condition.
- Measure and Diagram: Work within our user-friendly smartphone app to input measurements and create accurate property diagrams and scans.
- Report Findings: Inputting measurements, photographs, and findings into our proprietary smartphone app to generate an in-depth inspection report to provide to clients.
- Prepared detailed inspection reports, documenting findings and recommendations for clients.
- Evaluated compliance with safety regulations and building codes during property assessments.
- Identified potential safety hazards and code violations, recommending appropriate corrective actions.
- Developed customized inspection checklists for individual property types to ensure consistency in assessments.
Case Manager
Valeris
09.2025 - 03.2026
- Build relationships with client stakeholders, patients and prescribers through proactive communication and timely execution of deliverables.
- Manages all relationships in a manner that adheres to healthcare laws and program regulations.
- Excellent daily communication
- Performs program welcome calls to both patients and health care providers.
- Mastered Key Performance Indicators (KPIs), consistently surpassing company deadlines by employing strategic time management techniques, fostering operational excellence.
- Inbound call management
- Triage patients to internal or external resources as appropriate.
- Identifies peer support resources for patients.
- Reports adverse events, product complaints, special situation reports and/or medical inquiries received in accordance with the SOP and Business rules.
- Document all activities within the Valeris Lynk system in accordance with business requirements.
Document Management Specialist
Valeris
07.2025 - 09.2025
- Streamlined document categorization in OnBase and Hyland, implementing tailored rules for efficient organization and retrieval, optimizing workflow effectiveness.
- Proactively flagged incomplete and time-sensitive documents, swiftly escalating them to supervisors or program managers, ensuring immediate attention to critical matters.
- Mastered Key Performance Indicators (KPIs), consistently surpassing company deadlines by employing strategic time management techniques, fostering operational excellence.
- Enhanced data integrity by meticulously documenting fax and email correspondence through Pharmacord Lynk, adhering rigorously to program guidelines, bolstering reliability and accuracy.
- Converted documents from one application to another.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Identified areas of weakness and recommended or implemented process improvements.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Transmitted documents, organized revisions and tracked changes.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Worked with internal team members to remedy issues with preemptive solutions.
Document Management Specialist
Pharmacord
11.2022 - 07.2025
- Streamlined document categorization in Hyland, implementing tailored rules for efficient organization and retrieval, optimizing workflow effectiveness.
- Proactively flagged incomplete and time-sensitive documents, swiftly escalating them to supervisors or program managers, ensuring immediate attention to critical matters.
- Mastered Key Performance Indicators (KPIs), consistently surpassing company deadlines by employing strategic time management techniques, fostering operational excellence.
- Enhanced data integrity by meticulously documenting fax and email correspondence through Pharmacord Lynk, adhering rigorously to program guidelines, bolstering reliability and accuracy.
Store Clerk
Fast Lane Liquors
12.2021 - 10.2022
- Elevated customer satisfaction by providing unparalleled service, from warmly welcoming patrons upon arrival to expeditiously facilitating checkouts, amplifying the overall shopping experience.
- Demonstrated proactive inventory management by consistently restocking shelves during operating hours, guaranteeing product availability and upholding a meticulously organized store ambiance.
- Executed seamless transactions at both in-store and drive-thru registers, proficiently handling payments and packaging purchases with precision, optimizing customer convenience and expediting service.
- Upheld stringent adherence to operational protocols, contributing significantly to a standardized and dependable shopping environment, fostering customer trust and loyalty.
Appliance Technician Apprentice (Holiday, Seasonal Position)
Best Buy (Geek Squad)
09.2020 - 03.2021
- Spearheaded comprehensive repair initiatives across multiple brands, swiftly resolving issues and surpassing performance benchmarks, elevating service standards.
- Proactively upsold essential accessories during service appointments, augmenting customer satisfaction and experience through value-added recommendations.
- Established enduring bonds with customers through consistent, attentive communication and bespoke service offerings, thereby cultivating a foundation of trust and fostering unwavering loyalty within the client community.
- Optimized inventory management by efficiently overseeing used parts and exploring recycling avenues, showcasing a dedication to sustainability and resource optimization in operations.
Sales Associate
Liquor Barn (Party Mart)
04.2014 - 09.2018
- Elevated customer satisfaction through consistently exceptional service, from initial greeting to checkout assistance, exceeding expectations at every touchpoint.
- Played a pivotal role in maintaining optimal stock levels by actively participating in replenishment tasks throughout all operational hours, ensuring uninterrupted shopping experiences.
- Efficiently operated cash registers, accurately processing transactions and ensuring seamless payment experiences for customers, regardless of payment method. Additionally, prioritized secure packaging of purchases, ensuring safe transportation for customers' items.
Education
Bachelors of Science - Psychology Major
Ottawa University
Jeffersonville, IN06-2013
Associates of Applied Science - Human Services Major
Ivy Tech Community College
Sellersburg, IN05-2012
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation proficiency
- Case management tracking
- HIPAA compliance
- Attention to detail
- Multitasking and organization
- Medical records management
- MS office
Accomplishments
- Phi Theta Kappa Honors Society Chapter Alpha Tau Sigma
- Academic Excellence Award
- Chancellors Award
- Multiple Listing of Deans List
- Graduated Cum Laude
Core Qualifications
- Client Interviews: Proficient in conducting thorough client interviews to understand their needs and preferences and implementing the best solution.
- Customer Service: Experienced in addressing inquiries, resolving concerns, and providing timely, accurate information to boost client satisfaction and retention.
- Counseling: Strong background in providing supportive counseling to individuals navigating the complexities of various transactions.
- Case Management: Skilled in overseeing multiple cases concurrently, ensuring organized and accessible documentation and information.
Timeline
Property Inspector
Muller Inspection Services
03.2026 - Current
Case Manager
Valeris
09.2025 - 03.2026
Document Management Specialist
Valeris
07.2025 - 09.2025
Document Management Specialist
Pharmacord
11.2022 - 07.2025
Store Clerk
Fast Lane Liquors
12.2021 - 10.2022
Appliance Technician Apprentice (Holiday, Seasonal Position)
Best Buy (Geek Squad)
09.2020 - 03.2021
Sales Associate
Liquor Barn (Party Mart)
04.2014 - 09.2018
Bachelors of Science - Psychology Major
Ottawa University
Associates of Applied Science - Human Services Major
Ivy Tech Community College