Nicholas Imar
Miami,FL
Summary
Proven leader at Diced Food, adept in strategic planning and staff development, enhanced operational efficiency and team motivation. Achieved significant repeat business through superior service and meticulous cost control. Expert in employee performance evaluations and marketing knowledge, ensuring high standards and profitability. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Diced Food
Miami
12.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Associate Manager
Diced Food
Miami, FL
01.2021 - 12.2021
- Managed both FOH and BOH.
- Close and open store.
- Onboarding team members.
- Training/ Coaching team members.
- Inventory
- Placing dry good and produce merchandise orders weekly.
- Monitoring food waste.
- Weekly deposit.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Kitchen Shift Leader
Diced Food
Miami, FL
01.2018 - 01.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored food temperature, discarding items not stored correctly.
- Trained new staff on food preparation and safety procedures.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Pushed, pulled and transported large loads and objects.
- Maintained high personal grooming standards and uniform presentation.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2018
Skills
- Task Delegation
- Product and service knowledge
- Employee Scheduling
- Cost Reduction
- Employee Performance Evaluations
- Staff Training and Development
- Workload Management
- Staff Development
- Team motivation
- Strategic Planning
- Money Handling
- Policy Enforcement
- Marketing knowledge
Accomplishments
Leader of the Quarter- 2nd Quarter 2022
Leader of the Quarter- 3rd Quarter 2023
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Diced Food
12.2021 - Current
Associate Manager
Diced Food
01.2021 - 12.2021
Kitchen Shift Leader
Diced Food
01.2018 - 01.2021
High School Diploma -
Miami Killian Senior High School