Nicholas Jewell
Greenwood,IN
Summary
Accomplished operations manager with a diverse skill set, dedicated to improving operational efficiency and ensuring customer satisfaction. Adept in logistics management, driving and maintaining operations. Expertise in preventative maintenance resulting in significant cost savings and increased equipment reliability. Strong background in staff management, effectively motivating teams to achieve optimal performance and exceed organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver Specialist
Wardwell Trucking
Indianapolis, IN
11.2024 - Current
- Managed logistics for efficient route planning and timely deliveries.
- Ensured compliance with safety regulations and industry standards during transportation operations.
- Trained new drivers on operational procedures and best practices.
- Conducted vehicle inspections to maintain fleet safety and reliability.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
Operations Manager
Freund Trucking
Indianapolis, IN
05.2015 - 11.2024
- Supervised employees
- Dispatched trucks for customers
- Performed small repairs
- Marketed company for potential customers and contractors
- Managed preventative maintenance along with all truck regular maintenance
- Drove dumptrucks
- Developed and maintained relationships with external vendors and customers
- Oversaw facility maintenance
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
Maintenance Supervisor
Barett & Stokley
Indianapolis, IN
09.2008 - 05.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Supervised multiple employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
Education
Diploma -
Greenwood High School
Greenwood, IN06-2003
Skills
- Preventative maintenance
- Onboarding and employee retention
- Project planning and development
- Customer retention
- Cost reduction
- Plumbing
- Mutliple building skills
- Mechanical troubleshooting
- Operations oversight
- Open to learning new skills and habits
Certification
Class B CDL
Type 2 hvac certified
Timeline
Driver Specialist
Wardwell Trucking
11.2024 - Current
Operations Manager
Freund Trucking
05.2015 - 11.2024
Maintenance Supervisor
Barett & Stokley
09.2008 - 05.2015
Diploma -
Greenwood High School