Nicholas Kapp
Morris Plains,NJ
Summary
Experienced with maintaining organized and appealing sales floors, ensuring positive shopping experience. Utilizes effective communication and problem-solving skills to assist customers and support team operations. Knowledge of inventory management and customer service principles in retail settings.
Overview
7
7
years of professional experience
Work History
Floor Associate
Uncle Giuseppe’s Marketplace
Morris Plains, NJ
03.2024 - Current
- Maintained exceptional customer service between staff and customers.
- Answered phone calls and prepared orders for customers.
- Authenticated transactions and handled money.
Microsoft Operations Specialist
SHI International Corp.
Somerset, NJ
12.2022 - 05.2023
- Ensured proper communications with Sales regarding pricing, product availability, shipping, government contracts, and credits.
- Completed tasks within their agreed timeline.
- Followed industry practices and standards.
- Executed Microsoft agreements, renewals, and software licenses for customers.
Teacher’s Assistant
Mason Game and Technology Academy
Fairfax, VA
07.2019 - 08.2019
- Utilized the Unreal Engine to help students design games.
- Taught students game development and 3D modeling methods.
- Conducted lectures involving game engines and other programs.
Education
Bachelor of Fine Arts - Computer Game Design
George Mason University
Fairfax, VA05-2020
Associates Degree - Graphic Design
County College of Morris
Randolph, NJ05-2026
Skills
- Interactive Design
- User Experience
- Mobile Design
- Game Development
- Adobe Photoshop
- Adobe Illustrator
- 3DS Max
- JavaScript
- C
- Microsoft Word
- Microsoft Excel
- Customer Service
- Customer engagement
- Product knowledge expertise
- Cleanliness and hygiene
Timeline
Floor Associate
Uncle Giuseppe’s Marketplace
03.2024 - Current
Microsoft Operations Specialist
SHI International Corp.
12.2022 - 05.2023
Teacher’s Assistant
Mason Game and Technology Academy
07.2019 - 08.2019
Associates Degree - Graphic Design
County College of Morris
Bachelor of Fine Arts - Computer Game Design
George Mason University