Nicholas Keeney
Columbus
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
STG Logistics
11.2023 - Current
- Identified potential areas of improvement within the scheduling workflow; proposed solutions that led to enhanced efficiency and reduced errors in the appointment-setting process.
- Generated department orders and accompanying documentation.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Monitored and optimized inventory, and reordered materials as required.
Backoffice Agent
Abercrombie & Fitch Global Office
07.2020 - Current
- Provided Customers with assistance in regards to purchases being made either instore or online
- Trained to use multiple programs at once in order to better assist customers
- Keeping and maintaining customers as well as persuading to continue purchasing
- Staying up to date with daily policy and procedure changes via our internal database system.
Sales Assistant
RXO Logistics
09.2022 - 01.2023
- Document efficient and accurate information via logging system
- Complete desired functions within a limited time frame
- Collaborate with a small team to assign and complete tasks
- Stays calm and professional in all situations, taking advantage of multiple tools and tabs to insure that my team ran smoothly with little complication.
SEO Specialist
Manta Media Corporation
06.2019 - 11.2019
- Provided Customers with assistance in creating a digital profile
- Multi-trained in a wide range of skills (Account Set-Up, Escalations, Payments)
- Sales Focus, gaining and maintaining new customers to subscribe to our service.
Branch Operations Specialist 1
JPMorgan chase
10.2018 - 06.2019
- Provide customer service to assist bankers from across the country
- Multi-trained in a wide range of skills (Policy, Document Review, Business Banking)
- Able to work under high-pressure situations and maintain composure throughout
- Able to manage time in a way to answer a high volume of incoming calls while continuing to provide excellent customer service
- Recipient of two awards for providing excellent customer service
- In addition, awarded a Corporate-wide recognition, 5 Keys, of which all 5 were received in a single call.
Assistant Manager
LIDS
06.2015 - 10.2018
- Efficiently addresses customer issues to ensure a quick and successful resolution
- Communication with customers and asking open-ended questions to meet their expectations
- Processes sales transactions accurately and in a timely fashion
- One of two employees that manage the embroidery machine.
General Laborer
Firestone Complete Auto Care
09.2016 - 02.2017
- Removed, replaced, balanced, and rotated new or used tires
- Performed maintenance inspections, tune-ups, oil changes, and other key services
- Kept supervisor informed of job progress and material requirements
- Notified supervisors of faulty operations and defective materials
- Unloaded incoming inventory and placed products onto shelves
- Used hand tools to mount, install, and secure tools.
Education
Attended and received a diploma from Jonathan Alder High School. In addition, received a certificate of completion for Digital Media and Production from Tolles Career and Technical Center -
Jonathan Alder High School/Tolles Career and Technical Center
Currently pursuing a degree in Data Analytics/Computer Technologies -
Columbus State Community College
02.2024
Skills
- Quick and eager learner
- Computer proficient
- Proficient in Microsoft Office Suite of applications (Word, Excel, PowerPoint)
- Flexible and creative
- Proficient in Adobe Suite of applications (Photoshop CC, Premier, Light Room)
- Creative and Artistic
- Critical Thinking
- Competitor Analysis
- Appointment Scheduling
- Microsoft Office
- Warm Calling
- Recordkeeping expertise
- Outbound Calling
Hobbies and Interests
In spare time, enjoy photography including editing process. Had photos used in marketing literature for Tolles Career and Technical Center, in addition to multiple photo credits in local newspapers.
Timeline
Appointment Scheduler
STG Logistics
11.2023 - Current
Sales Assistant
RXO Logistics
09.2022 - 01.2023
Backoffice Agent
Abercrombie & Fitch Global Office
07.2020 - Current
SEO Specialist
Manta Media Corporation
06.2019 - 11.2019
Branch Operations Specialist 1
JPMorgan chase
10.2018 - 06.2019
General Laborer
Firestone Complete Auto Care
09.2016 - 02.2017
Assistant Manager
LIDS
06.2015 - 10.2018
Attended and received a diploma from Jonathan Alder High School. In addition, received a certificate of completion for Digital Media and Production from Tolles Career and Technical Center -
Jonathan Alder High School/Tolles Career and Technical Center
Currently pursuing a degree in Data Analytics/Computer Technologies -
Columbus State Community College
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