Nicholas King
Easton,PA
Summary
Manager that is successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
3
3
years of professional experience
Work History
Branch Manager
Enterprise Holdings
10.2022 - Current
- Grew book of business 28.6% YTD (FY22)
- Grew book of business 26.1% YTD (FY23)
- Acknowledged at yearly ceremony for ranking top 3 in growth in the group.
- Engaged employees in business processes with positive motivational techniques.
- Built and strengthened long-lasting account relationships to suit their needs.
- Boosted sales and customer service through coaching and individual performance.
Assistant Manager
Enterprise Holdings
01.2022 - 10.2022
- Controlled daily operations based on volume of reservations.
- Set goals with a team that increased sales and customer satisfaction.
- Delegated responsibilities and monitored results.
- Developed new partnerships with nearby accounts through marketing, resulting in an increase of business.
- Maximized growth through sales and service.
- Helped employees reach promotions through mentorship.
Management Trainee/Management Assistant
Enterprise Holdings
05.2021 - 01.2022
- Successfully maintained results on a performance Matrix.
- Communicated and worked directly with insurance companies, body shops, and dealerships to ensure growth and profitability for the branch.
- Sold protection products to help increase branch profit.
- Provided daily face to face customer service.
Education
Bachelor of Arts - Organizational Communication
Moravian College
Bethlehem, PA05.2021
Skills
- Communication
- Problem Solving
- Relationship Building
- Sales
- Marketing
- Leadership
- Teamwork
- Customer Service
- Self-Motivated
Timeline
Branch Manager
Enterprise Holdings
10.2022 - Current
Assistant Manager
Enterprise Holdings
01.2022 - 10.2022
Management Trainee/Management Assistant
Enterprise Holdings
05.2021 - 01.2022
Bachelor of Arts - Organizational Communication
Moravian College
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