Tammy Dixon
Bank Branch Manager
Cadiz,OH
Summary
Banking Experience, 16+ years, Customer Service Experience, 39 years. Detail organized and maintained confidentiality. Experienced Branch Manager and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Result-driven Branch Manager with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Branch Manager
Huntington Bank
07.2023 - Current
- Staff management: Hiring, training, and developing staff, and conducting performance evaluations
- Customer Service: Providing excellent customer service and responding to customer needs
- Sales: Developing and achieving sales goals, and identifying opportunities for growth
- Compliance: Ensuring compliance with all bank policies, regulations, and laws
- Resource allocation: Allocating branch resources for staff and client needs
- Communication: Communicating openly and transparently with the team, providing clear direction, feedback, and support
- Networking: Networking to improve the presence and reputation of the branch and company
- Market research: Performing market research to analyze trends, and competitors strategies
- Financial reports: Managing financial reports for the branch
- Liaison: Liaising between the branch and its parent organization
- Possessing strong computer, problem solving, organizational skills
- Results driven and customer focused along with leadership and human resources management skills
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Passionate about learning and committed to continual improvement.
Owner / Photographer
Tammy D Photos LLC
10.2016 - Current
- Family and Portrait Photography
- Communication skills: Include listening to a client’s needs and concerns, asking the right questions, and promptly acting on client requests
- Finance: Managing the finances to grow the business, maintain the payroll for my assistants, and prepare for future expenditures
- Interpersonal skills: Having good teamwork skills in order to relate well and work together to produce quality images
- Interpersonal skills also come into play with the client and their needs
- Technical skills: Understanding the camera is a small aspect of photography skills needed
- Understanding the lighting, and other equipment are incremental to skills needed
Financial Representative
Wells Fargo / Capital Bank
11.2015 - 10.2016
- Drive branch sales results through direction, leadership and execution of desired behaviors and activities
- Knowledge and execution of banking policies and procedures
- Knowledge of banking regulations
- Skills: Analytical, Communication, Computer and Process Improvement
- Attention to detail
Assistant Branch Manager
SunTrust Bank
02.2008 - 11.2015
- Drive branch sales results through direction, leadership and execution of desired behaviors and activities
- Provide coaching and developing to other team members and team members in training, while acting as 'Manager on Duty' in managers' absence
- Knowledge and execution of banking policies and procedures
- Knowledge of banking regulations
- Skills: Analytical, Communication, Computer and Process Improvement
- Attention to detail
- Driving branch deposits over 60 million and loans over $20 million
- Achieved title of At Work Champion
- Worked with business clients through business outreach
Financial Services Representative
SunTrust Bank
08.2006 - 02.2008
- Open new accounts for personal and business clients
- Generate new leads for Mortgages, Merchant Services and Wealth Management
- Promoted from Financial Services Representative I to III, as a result of exceeding my sales goals each month
- Then promoted to Assistant Branch Manager
Senior Loan Officer
SunTrust Mortgage
06.2004 - 08.2006
- Created relationships with Realtors, home improvement companies, and various vendors to generate and close loans for refinances, purchases, and Home Equity Lines of Credit
- Held Seminars for First Time Home Buyers and Credit Building
- Trained new employees
- Marketing with outside vendors
- Originated over $1 million dollars in loan originations
- Submitted loan applications to underwriter for verification and recommendations.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Collaborated with other departments to promptly process loan applications.
- Advised clients on mortgage, education and personal loans.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Processed loan applications and monitored progress from start to finish.
Marketing, Consumer Services / Collections Representative-Small Business Services
BellSouth Telecommunications
02.1986 - 06.2004
- Upselling and upgrading services and negotiating payment arrangements while providing excellent customer service
- Assisted with escalated calls, training new employees
- Created and Designed Progress Reports for employees by using spreadsheets and graphs in Excel and PowerPoint
- Served as Environmental Chairperson on Executive Board of The Telephone Pioneers of America for four years
- Handled 140+ outbound and inbound calls daily with goal of collecting owed debt.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Counseled debtors on payment options and arranged installment agreements.
Education
Microsoft Office Suite, Principles of Supervision, Basic Programming, College Writing, Intro to Business, Accounting, Managing Personal Growth, Intro to Office Automation, What Every Supervisor Should Know
Guilford Technical Community College
Jamestown, North CarolinaSkills
- Analytical
- Communication
- Computer and Process Improvement
- Attention to detail
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Account documentation
- Financial Product Sales
Customer Relations
Small business operations
Relationship Building
Operations Management
Business Management
Verbal and written communication
Certification
Notary Public, OH
Additional Volunteer Work
Participate in Realty Days at local High Schools
As group of managers, we meet as a team at the local High School and help guide the students with real life financial situations. We assist them in choosing housing, transportation, children, and work. We give them a scenario, showing the job they have, along with the income, number of children, etc. Then we assist them in making the right decisions as to type of housing, transportation, child care, to fit into their given budget. The students love the experience and the schools ask us to come back, year after year.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programs401k matchPaid time offTimeline
Branch Manager
Huntington Bank
07.2023 - Current
Owner / Photographer
Tammy D Photos LLC
10.2016 - Current
Financial Representative
Wells Fargo / Capital Bank
11.2015 - 10.2016
Assistant Branch Manager
SunTrust Bank
02.2008 - 11.2015
Financial Services Representative
SunTrust Bank
08.2006 - 02.2008
Senior Loan Officer
SunTrust Mortgage
06.2004 - 08.2006
Marketing, Consumer Services / Collections Representative-Small Business Services
BellSouth Telecommunications
02.1986 - 06.2004
Notary Public, OH
Microsoft Office Suite, Principles of Supervision, Basic Programming, College Writing, Intro to Business, Accounting, Managing Personal Growth, Intro to Office Automation, What Every Supervisor Should Know
Guilford Technical Community College
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