Kimberly Madison

• Maintained client confidentiality and adhered to HIPAA guidelines.
• Improved client satisfaction through timely communication and resolution of account discrepancies.
• Supported clients with compassionate, empathetic face-to-face counseling.
• Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.

Process incoming and outgoing Mail , mail out ups fed ex packages ,process payments, end of day Balancing process.

• Followed all company policies and procedures to deliver quality work.

• Supported team members in their tasks, contributing to overall team success.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Enhanced team collaboration, sharing best practices for efficient processing techniques.