Nicholas Knight
Stockton,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Ramen Cook
Kodaiko Ramen & Bar
Sacramento, CA
12.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Universal Banker
Bank Of The West
Stockton, CA
01.2021 - 07.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Response Associate
Agero
Clarksville, TN
11.2015 - 06.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Resolved road side issues over phone with a minimum of 150 customers daily.
Mental Health Associate
Oak Plains Academy
Ashland City, TN
07.2015 - 11.2015
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Bachelor of Arts - Sociology
University of Arizona
Tucson, AZ05.2015
Skills
- Call Volume Analysis
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Coordinating Care
- Customer Transactions
- Customer Referrals
- Consumer Banking
- Charting and Clinical Documentation
- Mental Health Support
Accomplishments
- Collaborated with team of 2 in the development of the Voices Project.
Timeline
Ramen Cook
Kodaiko Ramen & Bar
12.2021 - Current
Universal Banker
Bank Of The West
01.2021 - 07.2021
Response Associate
Agero
11.2015 - 06.2016
Mental Health Associate
Oak Plains Academy
07.2015 - 11.2015
Bachelor of Arts - Sociology
University of Arizona
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