Nicholas Koltunovich
Lucedale,Ms.
Summary
Dynamic Customer Service Professional with experience in fast-paced environments. Expertise in cash handling and problem-solving enhances guest experiences and drives sales. Recognized for effective communication and teamwork, consistently delivering exceptional service and upholding cleanliness standards.
Overview
5
5
years of professional experience
Work History
Service Crew Member
Taco Bell Restaurant
04.2023 - 11.2025
- Achieved high customer satisfaction through exceptional service in a fast-paced environment.
- Streamlined cash register operations, ensuring accurate and responsible transaction processing.
- Promoted a welcoming atmosphere by maintaining cleanliness and organization in dining area.
- Ensured food quality and consistency by preparing items according to Taco Bell standards.
- Enhanced operational efficiency by collaborating with team during peak demand periods.
- Resolved customer complaints swiftly, improving overall guest experiences through effective communication.
Front Counter Clerk
Bumper To Bumper Auto Parts
01.2023 - 04.2023
- Enhanced customer satisfaction by processing transactions efficiently at point-of-sale systems.
- Guided customers with product inquiries, boosting overall satisfaction and loyalty.
- Organized inventory displays to improve product visibility and accessibility for customers.
- Streamlined workflows by collaborating with team members, enhancing service delivery.
- Monitored stock levels and placed orders to maintain product availability for customers.
- Provided exceptional service through active listening and effective communication skills.
Sales Associate
Weis
12.2021 - 03.2022
- Enhanced shopping experience by assisting customers with product selection and inquiries.
- Provided accurate information on promotions and sales to boost customer satisfaction.
- Streamlined operations during peak hours through effective team collaboration.
- Ensured accurate transactions using POS systems, promoting checkout satisfaction.
- Boosted product visibility by organizing merchandise displays per company standards.
- Strengthened customer loyalty by implementing service improvements based on feedback.
Lead Dishwasher
Philipsburg Elk Club
07.2020 - 08.2021
- Optimized dishwashing operations, ensuring compliance with sanitation standards and boosting efficiency.
- Enhanced staff skills by mentoring on equipment use and effective cleaning techniques.
- Reduced dishwashing time by implementing workflow improvements and increasing productivity.
- Managed cleaning supplies inventory, ensuring adequate stock while minimizing waste.
- Improved operational assessments by overseeing daily reporting on washing cycles.
- Ensured health code compliance through proper storage of cleaned items in designated areas.
- Supported kitchen operations by assisting in food preparation and general cleaning tasks.
- Achieved higher cleanliness standards through thorough sanitization of all dishware and utensils.
- Enhanced workplace safety by consistently adhering to health and sanitation guidelines.
- Reduced wait times for clean dishes by prioritizing tasks and managing time effectively.
- Contributed to team success by cross-training as a line cook during peak times.
- Helped streamline operations by stepping into additional roles during busy periods.
- Maintained health standards by ensuring proper temperature, behaviors, and controls.
Education
High School Diploma -
Osceola Area High School
Philipsburg, PASkills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Food safety knowledge
- Cleanliness and hygiene
- Performance improvement
- Cash handling
- Stress tolerance
- Hospitality service expertise
- Cash handling proficiency
- Food running
- Relationship building
- Multitasking and organization
- Teamwork and collaboration
- Problem-solving
Timeline
Service Crew Member
Taco Bell Restaurant
04.2023 - 11.2025
Front Counter Clerk
Bumper To Bumper Auto Parts
01.2023 - 04.2023
Sales Associate
Weis
12.2021 - 03.2022
Lead Dishwasher
Philipsburg Elk Club
07.2020 - 08.2021
High School Diploma -
Osceola Area High School