Nicholas Kuker
Ravenna,MI
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. Skilled in navigating MaddenCo software and adept at fostering client relationships, demonstrating both hard and soft skills. Successfully managed high-stress situations and improved delivery efficiency, showcasing a commitment to results and operational excellence. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful and able to ascertain customer needs, directing to desirable merchandise and upselling to reinforce customer satisfaction. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Retail Sales
Schneider Tire Outlet
06.2022 - Current
- Talking to customer's over the phone and in person about tires they may need and or repaired.
- Informing customer's on what they may need or what need's / attention at the time of arrival or in shop.
- Handling and taking care of issues with various customer vehicle's.
- Developing a relationship with various customer's.
- Proficient in making appointments for customer's on Google sheets.
- Knowledgeable and trained in using MaddenCo software.
Delivery Driver
Fedex Ground
06.2019 - 05.2022
- Drove box truck to various locations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Picked up packages from various businesses on time/in the pick up window.
Messenger
Brinks Armored
12.2017 - 05.2019
- Drove armored truck to various businesses.
- Followed proper guidelines within the company and procedures.
- Withstood the demands, responsibilities and high stress of handling and transporting high amounts of money to and from business's.
Education
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI05.2012
Skills
- Completing tasks required to ensure showroom is ready for work day
- Turning on necessary machines and components in backroom
- Preparing work environment for our tech's(backroom cleaning/sweeping floor, taking out old tires, pulling tires for morning)
- Mowing entire complex
- Going to other locations to help out with various task's as needed
Hobbies
- Golfing
- Coaching various sports for my 2 boys
- Camping
- Spending time with family
Timeline
Retail Sales
Schneider Tire Outlet
06.2022 - Current
Delivery Driver
Fedex Ground
06.2019 - 05.2022
Messenger
Brinks Armored
12.2017 - 05.2019
High School Diploma -
Kenowa Hills High School
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