Nicholas Kultgen
Moses Lake,WA
Summary
Reliable retail professional with experience as a Budtender at Apex Cannabis and Maryjanes Moses Lake. Skilled in assisting customers, handling transactions, and providing knowledgeable product recommendations in a fast-paced environment. Strong communication and customer service abilities, with a focus on creating positive client experiences. I worked at Js teriyaki for 6 months before the owner brought me over to Crisp Salad Co. and I worked there for 4 years. I am great at resolving issues with dissatisfied customers to offer them a better experience to ensure they come back I have been in charge of delegating tasks I am a fast learner for fields I have yet to experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Cook/Restaurant Team Member
Crisp Salad Co.
Moses Lake, WA
09.2022 - Current
- Currently working here until we close down on June 10th 2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Food Runner
Js Teriyaki
Moses Lake, WA
04.2022 - 09.2022
- Was a cashier and food runner until the owner bought me over to crisp salad down the street
- Delivered food orders promptly to ensure customer satisfaction and enhance dining experience.
- Collaborated with kitchen staff to ensure accuracy of orders and timely service delivery.
- Maintained cleanliness and organization of dining areas, contributing to overall restaurant atmosphere.
- Monitored inventory levels of food supplies, reporting shortages to management proactively.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Budtender
Apex cannabis
Moses Lake, WA
02.2020 - 04.2022
- Assisted customers daily with product selection and purchases, enhancing overall customer satisfaction
- Educated customers on cannabis products, effects, and responsible use.
- Assisted in inventory management and ensured compliance with state regulations.
- Maintained cleanliness and organization of display areas for optimal product visibility.
- Trained new staff on product knowledge and operational procedures to ensure consistency.
- Monitored sales trends to recommend adjustments in inventory and product offerings.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
Budtender
Maryjanes Moses lake
Moses Lake, WA
08.2018 - 02.2020
- Conducted product demonstrations to enhance customer experience and understanding.
- Provided exceptional customer service, fostering loyalty through personalized interactions.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in inventory management and ensured compliance with state regulations.
Education
Highschool - 12th grade education
Desert Oasis High School
Moses Lake, WA06-2016
High school or equivalent -
Desert Oasis High School
Moses Lake, WASkills
- Cash register
- Retail sales
- Phone etiquette
- Retail management
- Stocking
- Point of Sale (POS) Systems
- Communication skills
- Product Knowledge
- Basic math
- Team development
- Sales management
- Upselling
- Sales
- Growing Experience
- Inventory Management
- Marketing
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
- Problem resolution
Certification
Driver's License
Timeline
Cook/Restaurant Team Member
Crisp Salad Co.
09.2022 - Current
Food Runner
Js Teriyaki
04.2022 - 09.2022
Budtender
Apex cannabis
02.2020 - 04.2022
Budtender
Maryjanes Moses lake
08.2018 - 02.2020
Highschool - 12th grade education
Desert Oasis High School
High school or equivalent -
Desert Oasis High School