Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas LaChance

Fitchburg,MA

Summary

Award-winning professional with a track record of excellence in security and customer service, notably as the 2021 Securitas National Officer of the Year. Skilled in technical surveillance and expert problem-solving, demonstrated through streamlined operations at BlueTracs and Securitas. Excels in high-pressure environments, ensuring safety and quality assurance with a focus on empathy and efficiency.

Overview

5
5
years of professional experience

Work History

VSAT Specialist

BlueTracs
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.

Security Officer

Securitas Security Services USA
08.2022 - 09.2024
  • 2021 Securitas National Officer of the Year
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.


Security Officer

Andy Frain Security Services
08.2022 - 09.2022
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.

Line Chef

Niche Hospitality Group
05.2019 - 09.2022
  • Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
  • Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
  • Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
  • Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.

Education

No Degree - Sociology

Mount Wachusett Community College
Gardner, MA

High School Diploma -

Fitchburg High School
Fitchburg
01-2018

Skills

  • Customer Relations

  • Expert Problem Solving

  • Documentation Management

  • Quality Assurance

  • Technical Surveillance

  • Report Writing

  • General security

  • Active Listening

  • Call center experience

    • Dependable and reliable

    Safety Protocols

Timeline

VSAT Specialist

BlueTracs
09.2024 - Current

Security Officer

Securitas Security Services USA
08.2022 - 09.2024

Security Officer

Andy Frain Security Services
08.2022 - 09.2022

Line Chef

Niche Hospitality Group
05.2019 - 09.2022

No Degree - Sociology

Mount Wachusett Community College

High School Diploma -

Fitchburg High School

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Nicholas LaChance