Nicholas LaVia
Averill Park,NY
Summary
A team player with a military background in Anti-terrorism and force protection. A history and understanding of asset protection and perimeter control. A detailed knowledge and training of alarm system control and management. Combined 10 Years of military and state law enforcement. Volunteer firefighter and EMT experience. Dependable laborer skilled in using hand and power tools in construction environments. Skilled in basic maintenance and landscaping. Collaborates well with other team members and willing to help in any capacity to complete jobs.
Overview
19
19
years of professional experience
Work History
Veteran Experience Specialist- Remote
VetLink Solutions
08.2023 - Current
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Security Officer/Asset Protection Specialist
Curaleaf
Coeymans, NY
10.2022 - 05.2023
- Asset Protection Specialist 36 Hr/Week. $21.00/Hr.
- Provides safety and security to medical cultivation assets and employees.
- Responsible for over 1 million dollars of asset logistics weekly.
- Reports hazardous or unsafe conditions to management to reduce risk of injury.
- Controls reduction of loss inventory by protecting company assets.
- Keep patrons and employees safe and deters criminal activity.
- Checks CCTV for evidence of shoplifting.
- Patrols facility to check for suspicious activities.
- Mitigates risk and oversees internal asset accountability structure.
State Trooper
NY State Police
Albany, NY
08.2014 - 07.2022
- State police duties 42 Hr/week Salary $92,000
- Traffic enforcement, riot control team, snowmobile operator, criminal investigation
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Prepared cases for trial and appeared as witness to testify in court.
- Promoted public safety and facilitated vehicular flow by directing traffic during emergency and congested situations.
- Performed high-speed vehicle pursuits to apprehend criminal suspects.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Multiple domestic incidents and arrests made without incident.
- Over 2,000 traffic tickets issued.
- Over 30 DWI arrests.
- Riot control team support for two urban protests.
- Academy instructor/Assistant military liaison.
Security Response Team Leader
U.S. Navy
Manama, Bahrain
07.2011 - 12.2012
- Naval Security Forces: NSA Bahrain Base Tactical Response Team: E-4 Base Pay. Provided anti-terrorism force protection for U.S. Navy's 5th Fleet's consisting of three carrier strike groups, 20,000 transient personnel, Naval patrol crafts and submarines
- Conducted monetary escorts through high risk operating territories and guarded assets of national security.
- Conducted roving patrol to deter aggressors
- Conducted training of tactical base responses and coordinated relations with local authorities.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Nuclear Security Officer
U.S. Navy
Kings Bay, GA
07.2009 - 09.2011
- Naval Strategic Nuclear Weapons Facility: E-4 Base Pay Security Reaction Team/Static Post Supervisor of over 20 personnel
- Alarm Control Center supervisor responsible for monitoring alarm system for strategic nuclear weapons.
- Roving patrol supervisor and asset protection team leader.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Supervised and monitored centralized alarm system and warning systems to detect any unlawful presence in high security zone.
- Conducted random vehicle searches to prevent import of weapons, contraband and prohibited items.
- Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Training liaison for over 50 Navy personnel.
Emergency Medical Technician
Rochelle Park Volunteer Ambulance Corps
Rochelle Park, NJ
01.2005 - 03.2009
- Administered CPR, oxygen and other life-saving medical treatments.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Immobilized patient for placement on stretcher and ambulance transport.
- Followed all safety protocols and took necessary precautions while providing care.
Volunteer Firefighter
Rochelle Park Volunteer Fire Dept.
Rochelle Park, NJ
01.2006 - 03.2009
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Administered first aid and conducted emergent response management.
- Suppressed 2 dwelling structure fires.
- Suppressed 5 vehicle fire.
- Participated in evacuation efforts during Hurricane Irene (2011).
Construction Laborer
Canto Corp Construction Inc.
Maywood, NJ
07.2007 - 07.2008
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Education
No Degree - Homeland Security
American Military University
RemoteNo Degree - Health And Fitness
National Personal Training Institute of New Jersey
Lyndhurst, NJ05.2014
Skills
- Evidence Collection Documentation
- Legal Document Preparation
- Training and Education Skills
- Crime Prevention
- Basic First Aid
- Maintenance and Repair
- Basic Landscaping
- Self-Motivated
- Basic Construction Skills
- Law Enforcement
- Alarm System Monitoring
- CPR
- Alarm System Monitoring
- Law Enforcement
- CPR
- Personal Training Techniques
- Fitness Equipment Maintenance
- Water Aerobics
- Exercise Assistance
- Vehicle Inspection
- Air Brake Certification
- Defensive Driver Training
- Vehicle Maintenance
- Basic Vehicle Safety
- Adaptability and Flexibility
Timeline
Veteran Experience Specialist- Remote
VetLink Solutions
08.2023 - Current
Security Officer/Asset Protection Specialist
Curaleaf
10.2022 - 05.2023
State Trooper
NY State Police
08.2014 - 07.2022
Security Response Team Leader
U.S. Navy
07.2011 - 12.2012
Nuclear Security Officer
U.S. Navy
07.2009 - 09.2011
Construction Laborer
Canto Corp Construction Inc.
07.2007 - 07.2008
Volunteer Firefighter
Rochelle Park Volunteer Fire Dept.
01.2006 - 03.2009
Emergency Medical Technician
Rochelle Park Volunteer Ambulance Corps
01.2005 - 03.2009
No Degree - Homeland Security
American Military University
No Degree - Health And Fitness
National Personal Training Institute of New Jersey