Nicholas Laws
Jacksonville
Summary
Logistics specialist dedicated to optimizing operations and enhancing customer relations. Proven track record in strengthening client partnerships, implementing process improvements, and managing multiple accounts effectively. Seeking to leverage diverse skills in a dynamic role within the maritime sector.
Overview
8
8
years of professional experience
Work History
Multi Modal Account Manager
Crowley Logistics
Jacksonville
01.2024 - Current
- Strengthened client relationships, resulting in improved retention and satisfaction.
- Coordinated logistics operations, achieving more streamlined shipping processes.
- Strengthened client relationships to enhance retention and satisfaction.
- Managed multiple accounts simultaneously while adhering to deadlines.
- Developed project timelines for timely client deliveries.
- Coordinated logistics operations to optimize shipping processes.
- Implemented strategies that increased revenue from existing accounts.
Drayage Specialist
Crowley Logistics
Jacksonville
01.2023 - 12.2023
- Coordinated logistics operations, enhancing supply chain efficiency.
- Implemented process improvements, boosting productivity and accuracy in logistics tasks.
- Developed and implemented specialized procedures to improve customer service operations.
- Collaborated with departments to ensure efficient workflows.
- Formulated strategies that increased customer satisfaction levels.
Drayage Coordinator
Crowley Maritime Corporation
Jacksonville
07.2022 - 12.2022
- Coordinated logistics and scheduling for maritime operations and cargo movements.
- Facilitated inter-departmental communication to enhance project execution.
- Compiled reports and documentation to support compliance efforts.
Government Services Intern
Crowley Maritime Corporation
Jacksonville
05.2021 - 08.2021
- Established new account for FTL Team, contributing to client portfolio growth
- Conducted research on customers and routes to identify business expansion opportunities
- Maintained and supported existing client accounts
- Supported freight coverage for DFTS Contract, ensuring timely delivery
- Proactively participated in meetings and helped create new practices.
Logistics Intern
Freedom Freight and Logistics
Visalia
07.2018 - 03.2019
- Developed a strong track and trace program for customers
- Arranged delivery schedules to ensure timely service for customers
- Assessed trucking routes to calculate accurate mileage for efficient planning
- Assisted management in identifying workflow issues and proposing solutions
- Proactively participated in meetings and helped create new practice
- Processed a range of documentation and entered information into databases.
- Managed accounts during superior's absence to maintain service.
- Provided customer service support for USDA Food Bank team, enhancing client satisfaction
Education
Master Class - Maritime Economics And Business
Antwerp Management School
Antwerp, BE12-2025
Bachelor of Science - TRANSPORTATION AND LOGISTICS, Economics
UNIVERSITY OF NORTH FLORIDA
JACKSONVILLE, FL12-2023
Skills
- Transportation management systems
- Logistics coordination
- Account management
- Contract negotiation
- Sales forecasting
- Account retention
- Account strategy
- Microsoft Excel proficiency
- Problem solving
- Issue resolution
- Customer service and support
- Business communication
- Leadership and management
- Multitasking skills
- Relationship building
Timeline
Multi Modal Account Manager
Crowley Logistics
01.2024 - Current
Drayage Specialist
Crowley Logistics
01.2023 - 12.2023
Drayage Coordinator
Crowley Maritime Corporation
07.2022 - 12.2022
Government Services Intern
Crowley Maritime Corporation
05.2021 - 08.2021
Logistics Intern
Freedom Freight and Logistics
07.2018 - 03.2019
Master Class - Maritime Economics And Business
Antwerp Management School
Bachelor of Science - TRANSPORTATION AND LOGISTICS, Economics
UNIVERSITY OF NORTH FLORIDA