Matthew Francis
Argyle,TX
Summary
Seasoned Vice President of Operations at Ergo Distribution, adept in strategic planning and fostering organizational development. Excelled in enhancing operational efficiency and customer satisfaction through innovative process improvements and effective team management. Skilled in logistics management and negotiation, significantly boosting company performance and fostering robust business relationships.
Overview
16
16
years of professional experience
Work History
National Account Manager
Mazzella
Dallas, TX
11.2023 - 04.2024
- Built strong relationships with key decision-makers at the executive level within national accounts.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
Vice President of Operations
Ergo Distribution
Dallas, TX
03.2008 - 11.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Led a team of logistics professionals, providing coaching and guidance to ensure high performance levels and employee satisfaction.
- Implemented key performance indicators to monitor the success of logistics operations, driving continuous improvement.
- Conducted regular audits of warehouse facilities to identify areas for improvement, implementing corrective actions as needed.
- Managed budgetary responsibilities for the logistics department, ensuring spending remained within designated limits while still meeting operational needs.
- Facilitated clear communication between suppliers, carriers, and customers to resolve any logistical issues promptly and effectively.
Education
EMT/Paramedicine Certificate - Paramedicine
UT Southwestern Medical
Dallas, TXSkills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Operations Management
- Safety Management
- Process Improvements
- Logistics Management
- Cost Reduction
- Decision-Making
- Strategic Planning
- Customer Engagement
- Transportation Regulations
- Shipment Tracking
- Transportation management systems
- Freight Documentation
- Supply Chain Understanding
- International shipping
- Warehousing coordination
- Negotiation
- Account Management
- Rate negotiation
- Third-party logistics
- Freight claims handling
- Shipping and receiving operations
- Operational management
- Logistics Analysis
- Team Management
- Continuous Improvement
- Skilled in Software
- Transportation Management
Timeline
National Account Manager
Mazzella
11.2023 - 04.2024
Vice President of Operations
Ergo Distribution
03.2008 - 11.2023
EMT/Paramedicine Certificate - Paramedicine
UT Southwestern Medical