Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Dwayne Deloatch

Wake Forest

Summary

Business Operations Leader with over 15 years of experience in enhancing operational efficiency and financial performance in dynamic environments. Expertise in aligning stakeholders on critical initiatives, refining operational frameworks, and implementing scalable solutions across various sectors including healthcare and logistics. Skilled in identifying performance gaps and utilizing data-driven insights to achieve sustained improvements in efficiency and profitability. Committed to operational excellence and fostering strong customer relationships through strategic process enhancements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

National Account Manager

Kinexo Inc.
Rocky Mount
10.2024 - Current
  • Delivered tailored solutions to complex logistics challenges through consultative engagement.
  • Analyzed customer trends to reduce issue resolution time by 10%.
  • Developed training documentation to scale team knowledge and drive operational consistency.

Business and Strategy Consultant

Deloatch Inc Consulting
Durham
05.2023 - Current
  • Guided small businesses and enterprise clients through strategic planning, operational scaling, and profitability enhancement.
  • Designed and led the financial and operational planning that helped a transportation firm boost net profit by 90%.
  • Produced data-driven spin-off cost analysis for Fortrea (LabCorp), directly supporting C-level decision-making.
  • Developed OKRs and strategic planning frameworks for small businesses, enabling measurable progress and alignment.

Consultant, M&A and Business Transformation

CREO Inc.
Durham
05.2022 - 05.2023
  • Led cross-functional transformation projects spanning HR, Finance, Commercial, IT, and Operations.
  • Implemented operational systems with real-time metrics dashboards for initiative tracking and executive visibility.
  • Delivered data-backed recommendations that optimized growth strategies and organizational performance.

Director of Operations

Livingood Daily
Cary
12.2021 - 04.2022
  • Overhauled OKRs, SOPs, contingency plans, and training programs for the Customer Experience team, increasing SLA compliance by 16%.
  • Consolidated and streamlined workflows across operations, enhancing launch efficiency and reducing chargebacks by 10%.
  • Identified application design improvements and risk mitigations that elevated operational maturity and compliance.

Lead Program Manager, Operations

Herbalife
Winston-Salem
11.2016 - 11.2021
  • Directed 200+ product and supply chain initiatives across multiple countries with measurable impacts on lead time and compliance.
  • Built operational playbooks and training protocols that improved delivery timelines and cross-functional communication.

Project Manager, Logistics Operations

Volvo Group NA
Greensboro
06.2012 - 10.2015
  • Led distribution center readiness, continuous improvement programs, and WMS upgrades across North American operations.
  • Achieved significant process efficiency gains by executing root cause analysis and revitalizing stalled transformation initiatives.

Director of Transportation

North Carolina A&T State University
Greensboro
01.2008 - 06.2011
  • Managed a $2M budget while improving operational efficiency by 20% through Lean Six Sigma.
  • Launched new online sales channels and employee leadership programs that improved retention and growth.

Education

B.S. - Economics

North Carolina A&T State University
Greensboro, NC

B.S. - Supply Chain Management

North Carolina A&T State University
Greensboro, NC

Skills

  • Strategic planning and execution
  • Cross-functional leadership
  • Operational excellence and KPI frameworks
  • Business analytics and performance improvement
  • Financial management and budgeting
  • M&A and business transformation
  • Process design and continuous improvement
  • Change management and stakeholder engagement

Certification

  • Scrum Master Certification
  • Lean Six Sigma - Greenbelt
  • Certified Small Business Coach

References

References available upon request.

Timeline

National Account Manager

Kinexo Inc.
10.2024 - Current

Business and Strategy Consultant

Deloatch Inc Consulting
05.2023 - Current

Consultant, M&A and Business Transformation

CREO Inc.
05.2022 - 05.2023

Director of Operations

Livingood Daily
12.2021 - 04.2022

Lead Program Manager, Operations

Herbalife
11.2016 - 11.2021

Project Manager, Logistics Operations

Volvo Group NA
06.2012 - 10.2015

Director of Transportation

North Carolina A&T State University
01.2008 - 06.2011

B.S. - Economics

North Carolina A&T State University

B.S. - Supply Chain Management

North Carolina A&T State University

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