Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic
Nicholas Lawson

Nicholas Lawson

Orangeburg,South Carolina

Summary

Dynamic IT specialist with a excellent track record in providing exceptional help desk support and system optimization. Skilled in hardware and network diagnostics, troubleshooting, and delivering top-notch customer service. Adept at resolving complex technical issues and maintaining high service levels.

Overview

3
3
years of professional experience

Work History

Help Desk Support Specialist

Jifu Travel Agency
09.2023 - 10.2024
  • Walked user through series of steps to determine problem and implement likely solution.
  • Supervised daily configuration activities and business systems operations.
  • Oversaw installations of new technology and new personnel training.
  • Responded to inquiries by phone, email and walk-up requests.
  • Optimized system operation and resource utilization to streamline workflows and processes.
  • Installed new desktop systems and migrated data to new machines.
  • Provided end-user system and equipment training.

IT Support Specialist

Super Clean Detailing
01.2022 - 08.2023
  • Conducted in-depth hardware and network diagnostics to identify and resolve complex technical issues.
  • Managed and maintained server and network infrastructure to ensure optimal performance and reliability.
  • Led a team in the installation and configuration of new hardware and software systems.
  • Developed and implemented proactive monitoring and reporting processes to maintain high service levels.
  • Collaborated with cross-functional teams to address and resolve customer technical issues.

Network Administrator Intern

Market Management
06.2021 - 12.2021
  • Assisted in managing and troubleshooting network configurations, including LAN, WAN, and VPN.
  • Conducted regular system and network audits to ensure security compliance.
  • Participated in the implementation of network upgrades and hardware installations.
  • Provided technical support for end-users and conducted training sessions on network best practices.
  • Assisted in developing documentation for network operations and support procedures.

Education

Bachelor Of Information Technology - Information Technology

Coastal Carolina University
Conway, SC

Skills

  • Technical Skills: Desktop Support, Computer Maintenance, LAN/WAN, System Optimization, VPN Management, Network Configuration, Application Installations, Hardware Upgrades, Diagnostic Testing, Hardware Installation, Software Diagnosis, Cloud Computing, Firewall Configuration, Network Protocols, Windows Server, IT Consulting
  • Soft Skills: Problem-solving Aptitude, Technical Communication, Customer Service, Multitasking, Team Building, Training Development
  • Specializations: Repair Hardware, Data Management, Security Management, Support End-Users, Resolve Technical Problems, System Analysis, Staff Education and Training

Experience

-Entered and managed inventory data in the store’s database, ensuring accurate records for stock management.

- Assisted in generating reports on sales and inventory levels, improving decision-making processes.

-Collaborated with the development team to create and update client websites using HTML, CSS, and JavaScript.

- Conducted user testing and gathered feedback to enhance user experience.

Supported the database management team in updating and maintaining student records in the university database.

- Assisted in data entry and validation processes, ensuring accuracy and compliance with data protection regulations.

Timeline

Help Desk Support Specialist

Jifu Travel Agency
09.2023 - 10.2024

IT Support Specialist

Super Clean Detailing
01.2022 - 08.2023

Network Administrator Intern

Market Management
06.2021 - 12.2021

Bachelor Of Information Technology - Information Technology

Coastal Carolina University

Similar Profiles

CREATE PROFILE
Nicholas Lawson