Nicholas Layson
Shift Leader/ Bartender/ Server
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience, excelling in team leadership and event coordination. Proven ability to craft tailored cocktails and enhance guest experiences while managing a shift of up to 11 staff. Recognized for attention to detail and a positive attitude, ensuring operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Lead/Bartender/Server
Salt and Lime
Scottsdale, USA
06.2021 - Current
- Started as a Server and with great communication skills combined with guest interaction and knowledge of the menu, was promoted to Bartender.
- Elevated my skills to be able to craft and modify cocktails and recipes tailored to specific guest preferences.
- After 3 years of enhancing my abilities, I was offered a shift lead position. To control and manage servers on the floor, to accommodate labor goals and benefit the restaurant to my best ability while bartending and or serving tables.
- Daily or nightly would cut staff as needed, handle cashflow from registers to the petty cash in safe and do deposits if needed.
- I would handle the tips and distribute them to employees; also would close the restaurant and make sure it was in tip-top shape for the next day of business.
Server
State 48 Rock House
Phoenix, Arizona
06.2020 - 01.2021
- Consistently ranked as top performer in sales while maintaining positive relationships with guests, employees, and management.
- Refined palate to distinguish craft beers, guiding patrons to confident selections based on their preferences.
- Collaborated with team members to achieve shared goals, enhancing overall service quality.
- This enhanced my server abilities to be able to open and close tabs on the fly while monitoring guests' behavior to ensure no one was to be over-served.
- Opened a new restaurant concept in the Norterra shopping district.
- We would have monthly specials including off-menu food items inspired by our head chef.
- We would also turn the restaurant into a concert with local bands performing every Friday and Saturday.
Server
Zipps Sports Bar
Phoenix, Arizona
06.2019 - 01.2020
- Advanced to closing server, ensuring team accountability for side work and creating enjoyable dining experiences.
- Developed expertise in server duties, enhancing guest service quality.
- Calculated timing between commercial breaks to maximize engagement with tables.
Banquet Server
Wrigley Mansion
Phoenix, USA
06.2019 - 12.2019
- Complete set up and break down of event rooms and parties, from smaller parties of 12-15 to weddings of 500 or more on occasions.
- Spanning from one part of the mansion to up to 4 different rooms we would choregraph, and guide the guests experience, throughout the mansion.
- This job required fine attention to detail and teamwork to ensure the setup of these events were done as quickly as possible combined with esthetic that glasses, plates and silverware were clean and polished down to the last linen that was used.
- Banquet style dining was essential delivering 9 meals at once from the kitchen to the guest in a four-course meal setting.
Assistant Manager
Quiktrip
Phoenix, USA
01.2015 - 02.2018
- Maintained a safe and accessible establishment for guests and employees.
- Delegated tasks to clerks and conducted store walk every 30 minutes to ensure task execution and peak store cleanliness.
- Perform shift walk of store and give necessary feedback to manager I am relieving.
- Handled cash drawers and audited cash flow, including lottery machines and safe, managing inventory of at least $28,000.
Education
High School -
Mountain Ridge High School
Glendale, AZ05-2013
Skills
- Point-of-sale systems
- Checkout management
- Inventory management
- Order management
- Shift leadership
- Shift Planning
- Customer Engagement
- Service Excellence
- Attention to Detail
- Team leadership
- Team Player
- Quick Learner
- Dedicated Professional
Timeline
Shift Lead/Bartender/Server
Salt and Lime
06.2021 - Current
Server
State 48 Rock House
06.2020 - 01.2021
Server
Zipps Sports Bar
06.2019 - 01.2020
Banquet Server
Wrigley Mansion
06.2019 - 12.2019
Assistant Manager
Quiktrip
01.2015 - 02.2018
High School -
Mountain Ridge High School