Nicholas Le
Chicago,IL
Summary
Airport-experienced customer service professional supporting high passenger volume operations at O’Hare International Airport. Proven ability to deliver calm, efficient service in time-sensitive environments while maintaining strict adherence to policy and safety standards. Recognized for reliability, professionalism, and strong communication skills. Experienced assisting diverse domestic and international travelers in fast-paced operational settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Sales Associate
Marshall Retail Group/Inmotion Entertainment Group
Chicago, IL
12.2025 - Current
- Support daily operations in a high-traffic airport environment serving 100+ travelers per shift
- Deliver professional, time-sensitive customer assistance while maintaining operational efficiency
- Apply de-escalation strategies to resolve passenger concerns while adhering to company policy
- Maintain 100% accuracy in POS transactions and cash handling procedures
- Demonstrate strong awareness of airport security protocols and operational flow
- Adapt quickly during peak travel disruptions and high-demand periods
- Maintain punctuality and flexibility with rotating shifts, including early mornings and holidays
- Collaborate with cross-functional teams to ensure smooth service delivery
Student Assistant
State Of California
Fresno, CA
02.2022 - 08.2025
- Provided administrative support including exam scheduling, answering phone/email inquiries, including transferring callers to appropriate departments and maintaining office files
- Managed confidential records and data entry utilizing Microsoft Excel with high accuracy daily.
- Assisted students and faculty with questions demonstrating excellent communication.
- Coordinated exam logistics, distributed exam materials, and monitored exam sessions to ensure academic integrity.
- Enforced testing rules and procedures as a proctor ensuring fairness and accuracy for all test-takers
- Supported calendar management and workflow organization for staff and testing operations
- Trained in scenarios where de-escalation training was needed
Crew Team Member
McDonald's
Fresno, CA
04.2021 - 06.2021
- Delivered efficient service in fast-paced, high-volume operations
- Maintained compliance with safety and sanitation standards
- Handled cash transactions accurately and efficiently
- Supported team coordination during peak demand periods
Education
Bachelor of Arts - Psychology
California State University, Fresno
Fresno, CA05-2025
Skills
- Customer Service
- Airport Procedure Familiarity
- Operational Awareness
- Policy Compliance & Safety Standards
- Conflict Resolution & De-escalation
- High-Volume Environment Experience
- Cash Handling & POS Accuracy
- Professional Communication
- Adaptability & Reliability
- Team Collaboration
Certification
- ServSafe Food Handler
Languages
Spanish
Beginner (A1)
Japanese
Limited Working
English
Native or Bilingual
Timeline
Customer Sales Associate
Marshall Retail Group/Inmotion Entertainment Group
12.2025 - Current
Student Assistant
State Of California
02.2022 - 08.2025
Crew Team Member
McDonald's
04.2021 - 06.2021
Bachelor of Arts - Psychology
California State University, Fresno