Nicholas Leal
Student
Brownsville,Texas
Summary
Ambitious and reliable college student studying in the criminal justice field who seeks opportunities to expand skills and gain valuable real-world experience.
Organized and trustworthy applicant who succeeds at balancing multiple responsibilities while maintaining a positive outlook and is prepared to embark on additional responsibilities in order to accomplish group objectives.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Fishing Sales Associate
Bass Pro Shops
02.2023 - Current
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Performed recovery of sporting goods items and returned to specified department areas.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Associate
Bass Pro Shops
09.2022 - 02.2023
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Boosted sales revenue by skillfully promoting diverse service options.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
- Investigated and resolved customer inquiries and complaints quickly.
Field Operations
BTX Party Rentals LLC
06.2019 - 01.2022
- Learned how to effectively operate a party rentals business.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered inflatables to customer locations within specific timeframes.
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Associate of Science - General Studies
Texas Southmost College
Brownsville, TX 08.2018 - 08.2022
High School Diploma -
Hanna Early College High School
Brownsville, TX 08.2018 - 08.2022
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
- Reading comprehension
Customer service
Teamwork
Leadership
Flexible & Adaptable
Customer engagement
Sales assistance
Data Entry
Google Workspace
Accomplishments
- TMEA All-Region Band Competitor (2018-2022)
- HOSA Medical Area Finalist (2018-2019, 2022)
- University of Texas at San Antonio Dean's List (2022)
- Top 50 Gear Guard Outfitter, Bass Pro Shops (2022)
Community Service
10/28/18 - Sams Memorial Stadium Mile of Hope
10/7/18 - Sunrise Mall City Cruisers Cancer Awareness
4/6/19- ITEC Autism Awareness 5k/1mile
5/11/19 - Sunrise Mall Fast 5k/1mile
9/29/19- Brownsville Event Center Cancer Awareness Ride
10/27/19- Sams Memorial Stadium Mile of Hope
12/9/19- Hanna High School Salvation Army Toy Drive
Timeline
Fishing Sales Associate
Bass Pro Shops
02.2023 - Current
Customer Service Associate
Bass Pro Shops
09.2022 - 02.2023
Field Operations
BTX Party Rentals LLC
06.2019 - 01.2022
Associate of Science - General Studies
Texas Southmost College
08.2018 - 08.2022
High School Diploma -
Hanna Early College High School
08.2018 - 08.2022
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
05.2001 -
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