Experienced and passionate snowboarder with over 14 years on the mountain, confidently riding across all terrain from beginner greens to expert blacks and terrain parks. Adept at providing clear, encouraging instruction to riders of all ages and skill levels, with a focus on safety, progression, and fun. Combines vast knowledge of snowboarding with a strong background in management, customer service, and fast-paced team environments. Skilled in handling high-stress situations with professionalism and calm, and dedicated to creating positive, memorable experiences for students while maintaining the highest standards of mountain safety and guest care.
• Managed daily inventory operations, ensuring accurate stock levels and timely reordering of supplies
• Oversaw daily sales activities, tracked revenue, and implemented strategies to increase profitability
• Handled financial tasks, including budgeting, expense tracking, and financial reporting
• Took and processed customer orders efficiently while ensuring high satisfaction levels
• Delivered exceptional customer service, resolving issues promptly to maintain positive client relationships
• Recruited, hired, and onboarded new employees, fostering a productive and motivated team
• Created and maintained employee schedules to ensure adequate coverage and operational efficiency
• Monitored employee productivity and provided coaching to improve performance and meet business goals
• Administered payroll processes, ensuring accurate and timely compensation for all staff members
• Operated grill and kitchen equipment efficiently, ensuring food was prepared accurately and in a timely manner
• Took customer orders with accuracy and provided friendly, attentive service
• Processed transactions at the register, handling cash, and credit credit.
• Maintained a clean and sanitary work environment by regularly cleaning equipment, surfaces, and dining areas
Experienced Snowboarder: Well-rounded snowboarder with over a decade of experience (since 2010); strong understanding of mountain safety, terrain navigation, and snowboarding techniques across varying conditions
Proven Leadership & Management: Developed strong management skills through multiple years of overseeing teams, handling scheduling, hiring, payroll, and driving employee productivity in dynamic work environments
Thrives Under Pressure: Adaptable and efficient in fast-paced, high-stress settings; able to stay focused, organized, and solution-oriented when facing tight deadlines or high customer volumes
Excellent Customer Service: Skilled in interacting with a wide range of customers, maintaining professionalism and empathy when resolving issues and ensuring positive experiences for both happy and dissatisfied clients