Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Lombardi

Massillon,OH

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Resourceful Freelancer with a knack for completing tasks efficiently and productively. Specialize in project management, content creation, and digital marketing. Excel at time management, problem-solving, and adaptability to meet diverse client needs. Committed to delivering high-quality work within deadlines through effective communication and organizational skills.

Overview

3
3
years of professional experience

Work History

Freelancer

Upwork
Massillon, Ohio
07.2023 - Current
  • Organized client meetings to provide project updates.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed company's expenditures and developed financial models.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Customer Service Representative

Best Buy
Massillon, Ohio
02.2022 - 03.2024
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Master of IT - Computer And Information Systems

Google Career Certificate
Massillon, Ohio
02-2024

High School Diploma -

Treca Digital Academy
Massillon, Ohio
04-2023

Skills

  • Client communication
  • Social media management
  • Multitasking and organization
  • Mobile app development
  • Critical thinking
  • Virtual assistance
  • Graphic design
  • Time management
  • Task prioritization
  • Customer support
  • Problem-solving
  • Attention to detail
  • Video editing

Timeline

Freelancer

Upwork
07.2023 - Current

Customer Service Representative

Best Buy
02.2022 - 03.2024

Master of IT - Computer And Information Systems

Google Career Certificate

High School Diploma -

Treca Digital Academy
Nicholas Lombardi